Patient Care Coordinator- Evernorth- Oakdale, PA

390 Cigna-Evernorth Services Inc.; North Fayette Township (Allegheny County); On-site; USD 42,000 - 56,000; Full time

Job summary

The Cigna Group’s CarePathRx is hiring a Patient Care Coordinator to help patients access specialty medications. You will partner with pharmacists, patients, caregivers, and providers to ensure safe, timely, and compassionate care.

Training onsite in Oakdale, PA for 12 weeks, then remote, with a Monday–Friday 8am–5:30pm schedule. You will support medication delivery coordination, answer patient questions with empathy, and ensure accurate documentation while improving adherence and patient

Qualifications

• High school diploma or GED.
• Minimum 1+ years of experience in customer service, healthcare support, or a related field.
• Strong verbal and written communication with empathy and clarity.
• Active listening and ability to translate complex information for patients.

Responsibilities

• Coordinate timely medication deliveries by handling inbound/outbound calls with patients and caregivers.
• Build trust with patients through clear, compassionate communication about therapy, next steps and expectations.
• Translate complex clinical information into simple language for patients and caregivers.
• Assist with prescription processing by setting up and updating medication orders with pharmacists.
• Document interactions to maintain accurate patient records and support safe, coordinated care.

Skills

Customer service

Healthcare support

Empathy

Active listening

Tools

Microsoft Office

Job description

Join CarePathRx as a Patient Care Coordinator (Customer Service Associate Analyst) and play a meaningful role in helping patients access life-changing specialty medications. In this role, you will partner closely with pharmacists, patients, caregivers, and providers to ensure every interaction supports safe, timely, and compassionate care. We are looking for someone who is energized by helping others, communicates with empathy and clarity, and is motivated to grow their healthcare knowledge while delivering an exceptional patient experience.

Hours/Schedule

Monday-Friday, Rotating schedule, 8am-5:30pm Training onsite in our Oakdale, PA office (12 weeks), then remote.

What you’ll do to make a difference

• Coordinate timely medication deliveries by managing inbound and outbound phone calls with patients, caregivers, and healthcare teams
• Build trust with patients through clear, compassionate communication that supports understanding of therapy, next steps, and expectations
• Use active listening and thoughtful questioning to identify patient needs, remove barriers, and improve adherence to therapy
• Translate complex or clinical information into simple, easy-to-understand language for patients and caregivers
• Support accurate and efficient prescription processing by setting up and updating medication orders in collaboration with pharmacists
• Strengthen patient care through proactive follow-up that reinforces education, resolves concerns, and ensures continuity of therapy
• Maintain accurate, complete patient records and document all interactions clearly to support safe, coordinated care
• Deliver a consistent, high-quality service experience that reflects professionalism, empathy, and responsiveness across every interaction
• Act as a key connector between pharmacy operations, clinical teams, and external providers to streamline coordination
• Contribute to a high-performing team by meeting or exceeding productivity and quality benchmarks
• Continuously look for opportunities to improve communication approaches and enhance the patient experience

What you need to be successful

• High school diploma or GED
• Minimum 1+ years of experience in customer service, healthcare support, or a related field
• Strong verbal and written communication skills with the ability to engage patients with empathy and clarity
• Demonstrated ability to explain information in a patient-friendly way
• Active listening skills and ability to navigate sensitive conversations
• Ability to manage multiple priorities in a fast-paced environment
• Basic proficiency with Microsoft Office tools
• Strong attention to detail and commitment to accurate documentation

Preferred Qualifications

• Pharmacy Technician Certification (CPhT)
• Experience in specialty pharmacy or healthcare coordination
• Familiarity with medication ordering and patient assessments
• Experience with EMR or pharmacy systems
• Experience supporting patients with complex or chronic conditions

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email [e-mail] for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.