Patient Care Concierge | Urgent Care Support

MD Now Urgent Care; Daytona Beach (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

Dental & vision coverage

401(k) match

Education assistance

Job summary

MD Now Urgent Care is seeking a Patient Care Representative to join our team. You will greet patients, check-in promptly, answer calls, verify insurance, and gather necessary demographic information to support efficient care delivery.

Flexibility to work at multiple clinic locations and participate in incentive programs is required. The role emphasizes customer service, accuracy in insurance and paperwork, and the ability to use multiple computer systems.

Qualifications

• 1 year of clinical experience in a patient care setting is preferred.
• Willingness to travel to other clinics in the area for scheduling purposes.
• Obtain BLS certification within 30 days of start required.
• Strong customer service skills.
• Ability to work with multiple computer programs.

Responsibilities

• Checks-in patients in a timely manner.
• Answers phone calls to the clinic and provides information or refers questions to others as needed.
• Verifies insurance timely and accurately.
• Ensures the occupational client's preference card is followed and occupational procedures.
• Reviews all patient paperwork to ensure completeness and insures collection of necessary insurance / demographic information.
• Completes Daily Balance Checklist after each shift. Includes all forms of payment are accounted for and documented.

Skills

Customer service

Computer skills

Travel readiness

Job description

MD Now Urgent Care is seeking a Patient Care Representative to join our team. You will greet patients, check-in promptly, answer calls, verify insurance, and gather necessary demographic information to support efficient care delivery.

Flexibility to work at multiple clinic locations and participate in incentive programs is required. The role emphasizes customer service, accuracy in insurance and paperwork, and the ability to use multiple computer systems.