Patient Experience Coordinator

HCA Healthcare, Inc.; Florida; On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Comprehensive benefits

Wellbeing support

401(k) plan with match

Tuition assistance

Job summary

MD Now Urgent Care is seeking a Patient Care Representative to support patient flow and administrative duties at our Florida clinics. You will welcome patients, verify insurance, collect demographics, and help ensure accurate records for a smooth visit. You may travel to nearby clinics to cover scheduling needs.

The role requires strong customer service, the ability to use multiple computer programs, and a commitment to high-quality patient care within a fast-paced urgent care environment.

Qualifications

• 1 year of clinical experience in a patient care setting preferred.
• Willingness to travel to other clinics in the area for scheduling.
• Obtain BLS certification within 30 days of start required
• Strong customer service skills
• Ability to work with multiple computer programs

Responsibilities

• Check-in patients promptly and ensure Web Check-in procedures are followed.
• Answer clinic phone calls and route inquiries as needed.
• Verify insurance timely and accurately.
• Ensure patient paperwork is complete and collect insurance/demographic information.
• Complete Daily Balance Checklist after each shift and document all forms of payment.

Skills

Customer service

Multiple computer programs

Tools

Clinic software

Job description

MD Now Urgent Care is seeking a Patient Care Representative to support patient flow and administrative duties at our Florida clinics. You will welcome patients, verify insurance, collect demographics, and help ensure accurate records for a smooth visit. You may travel to nearby clinics to cover scheduling needs.

The role requires strong customer service, the ability to use multiple computer programs, and a commitment to high-quality patient care within a fast-paced urgent care environment.