Patient Care Navigator & Front Desk Scheduler

Balance Health; Provo (UT); On-site; USD 32,000 - 42,000; Full time

Job summary

Balance Health in Provo, UT seeks a Patient Services Representative to join the clinic front desk and care team. You will perform intake, appointment scheduling, referrals, and patient navigation to ensure timely services and efficient clinic flow.

Ideal candidates have a high school diploma and 1+ year of customer service, preferably in a medical office, with strong communication and confidentiality. This role operates at the Provo clinic and supports physicians and staff.

Qualifications

• Excellent telephone and written communication skills.
• Ability to multitask and maintain records efficiently.
• Maintain patient confidentiality and HIPAA compliance.
• Experience in medical office settings preferred.

Responsibilities

• Handle patient intake and follow-up calls; resolve concerns.
• Process prescription refill requests per policy.
• Schedule and edit patient appointments in the system.
• Coordinate referrals and service authorizations.
• Act as clinic liaison and front desk representative.

Skills

Clear communication

Multitasking

Confidentiality

Patient advocacy

Education

High school diploma or equivalent

Medical office experience (1+ year)

Job description

Balance Health in Provo, UT seeks a Patient Services Representative to join the clinic front desk and care team. You will perform intake, appointment scheduling, referrals, and patient navigation to ensure timely services and efficient clinic flow.

Ideal candidates have a high school diploma and 1+ year of customer service, preferably in a medical office, with strong communication and confidentiality. This role operates at the Provo clinic and supports physicians and staff.