Patient Care Concierge — Front Desk & Scheduling

RadNet, Inc.; City of Rochester (NY); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental and Vision coverage

Health Savings Accounts with employer

Wellness dollars

401(k) Employer Match

Free imaging services for you and your

immediate family

Job summary

Talentify seeks a Patient Service Representative to greet patients, verify insurance, collect payments, and coordinate scheduling in a fast-paced radiology environment. You’ll ensure accurate documentation, safeguard PHI, and support staff to deliver quality patient care.

The role emphasizes compassionate service, clear communication, and meticulous attention to detail, with opportunities to grow as part of a patient-centered team.

Qualifications

• High School Diploma or GED is required.
• Strong multitasking and communication abilities are essential.
• Experience delivering exceptional customer service in healthcare is preferred.
• Medical terminology knowledge and radiology office exposure are a plus.

Responsibilities

• Greet and register patients in a friendly and service-oriented manner.
• Obtain or verify insurance and patient information, collect signatures, and ensure documentation accuracy.
• Collect and log all co-pays and fees.
• Answer or transfer incoming phone calls.
• Schedule, reschedule, or cancel appointments and notify staff of changes.
• Orient patients on preparatory and safety protocols and provide directions to facilities.
• Coordinate with back-office staff for timely care.
• Safeguard patient property and health information.
• Safeguard medications on site per policies and legal requirements.
• Respect company property and patient financial information in person or online.
• Maintain professional behavior toward patients and coworkers.
• Respect patient boundaries and cultural sensitivities.
• Interact diplomatically with patients, families, and the public in clinical settings.
• Establish and maintain cooperative working relationships.

Skills

Customer service

Communication

Multitasking

Education

High School Diploma or GED

Tools

Computer skills

Medical terminology knowledge

Job description

Talentify seeks a Patient Service Representative to greet patients, verify insurance, collect payments, and coordinate scheduling in a fast-paced radiology environment. You’ll ensure accurate documentation, safeguard PHI, and support staff to deliver quality patient care.

The role emphasizes compassionate service, clear communication, and meticulous attention to detail, with opportunities to grow as part of a patient-centered team.