Patient Care Concierge & Scheduling Specialist

Millennium Physician Group; Florida; On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

401(K) Retirement Plan with Matching

Employer-Paid Life Insurance Short &/o

Paid Time Off, Floating Holidays, and

Job summary

Millennium Physician Group in Bonita Springs, FL is seeking a Patient Care Specialist Floater to coordinate front-office tasks, scheduling, patient communication, and documentation to support efficient care center operations.

Patient Care Specialist II handles standard operational processes with moderate supervision, updating records and ensuring accurate information flow between patients, providers, and staff. Travel to cover Lee County locations is required.

Qualifications

• High school diploma or equivalent required; 1–2 years of administrative, patient access, customer service, or healthcare support experience.
• Working knowledge of front office healthcare operations, scheduling, registration, and patient communication processes.
• Ability to interpret standard procedures and resolve routine to moderately complex patient support issues.
• Proficiency with electronic medical record systems, scheduling systems, phone systems, and standard office software.
• Knowledge of insurance verification, referrals, or medical terminology preferred.
• Strong communication, service orientation, attention to detail, confidentiality, and time management skills.
• Travel: Travel required to cover different locations within Lee County.

Responsibilities

• Coordinate patient scheduling, registration, visit preparation, and follow-up activities across assignments.
• Verify patient demographics, insurance information, referral details, and required documentation prior to or during visits.
• Respond to patient calls, messages, and front desk inquiries, providing accurate information within guidelines.
• Identify scheduling gaps, missing documentation, or incomplete patient information and resolve routine issues.
• Route clinical messages, refill requests, forms, and care-related inquiries to the appropriate care team members.
• Maintain accurate records in EMR, scheduling, and patient communication systems.
• Support daily front office workflow by prioritizing routine tasks and escalating issues as needed.

Skills

Administrative experience

Patient access

Customer service

Front office operations

Time management

Education

High school diploma or equivalent

Tools

EMR systems

Scheduling systems

Phone systems

Office software

Job description

Millennium Physician Group in Bonita Springs, FL is seeking a Patient Care Specialist Floater to coordinate front-office tasks, scheduling, patient communication, and documentation to support efficient care center operations.

Patient Care Specialist II handles standard operational processes with moderate supervision, updating records and ensuring accurate information flow between patients, providers, and staff. Travel to cover Lee County locations is required.