Patient Care Concierge & Scheduling Specialist

Northwestern Medicine group; Chicago (IL); On-site; USD 27,000 - 38,000; Full time

Job summary

Northwestern Medicine seeks a Patient Liaison to support clinic operations, coordinate appointments, and facilitate patient care within a fast-paced healthcare environment.

The role requires strong customer service, organizational skills, and reliable communication with patients, providers, and staff. Salary is hourly, with a focus on accuracy, patient experience, and compliance with policies and regulatory standards.

Qualifications

• Experience in a customer service role.
• 2 years healthcare experience is preferred, not required.
• Knowledge of medical terminology is a plus.

Responsibilities

• Manages schedules to optimize resources including providers, rooms and equipment.
• Coordinates care alternatives and opens/closes clinic templates as needed.
• Communicates with patients and clinical staff to ensure adherence to treatment plans.

Skills

Customer service

Education

High School Diploma or GED

Job description

Northwestern Medicine seeks a Patient Liaison to support clinic operations, coordinate appointments, and facilitate patient care within a fast-paced healthcare environment.

The role requires strong customer service, organizational skills, and reliable communication with patients, providers, and staff. Salary is hourly, with a focus on accuracy, patient experience, and compliance with policies and regulatory standards.