ENT Patient Liaison & Scheduling Coordinator

Northwestern Memorial Hospital; Chicago (IL); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Tuition reimbursement

Student loan repayment

Professional development

Wellbeing fund

401(k) matching

Medical, dental and vision insurance

Life insurance

Salary increases and incentive bonus

Paid time off and holidays

Job summary

Northwestern Memorial Hospital in Chicago, IL is seeking a Patient Liaison to support clinic operations and patient experience. You will manage schedules, coordinate care options, and communicate with patients and staff to ensure adherence to treatment plans.

In addition to strong customer service skills and healthcare exposure, the role emphasizes data collection, accuracy in scheduling, and collaboration with providers and offices across the hospital.

Qualifications

• High School Diploma or GED equivalent.
• 2 years previous healthcare experience.
• Experience in a customer service role.

Responsibilities

• Manages schedules to make best use of all resources including providers, rooms and equipment.
• Performs schedule maintenance activities such as opening and closing clinic templates and coordinates care alternatives for patients impacted by changes.
• Communicates with patients and/or clinical staff as necessary to ensure patient compliance with prescribed treatment plan.
• Assists Practice Manager with data collection and analysis related to physician productivity and resource utilization.
• Facilitates the resolution/prevention of billing errors and denials – including obtaining pre-certifications or referrals as needed.
• Registers patients and schedules or coordinates the scheduling of appointments.
• Provides patient education information and/or materials as needed.
• Maintains a strong relationship with patients, internal providers and staff, external hospital departments, physician offices and vendors.
• Answers all incoming inquiries from patients, providers, staff and others related to all aspects of practice operations.
• Conducts follow-up with patients to ensure compliance with all testing, prescriptions and the plan of care.
• May perform other duties as assigned.

Skills

Customer service experience

Healthcare experience

Education

High School Diploma or GED equivalent

Job description

Northwestern Memorial Hospital in Chicago, IL is seeking a Patient Liaison to support clinic operations and patient experience. You will manage schedules, coordinate care options, and communicate with patients and staff to ensure adherence to treatment plans.

In addition to strong customer service skills and healthcare exposure, the role emphasizes data collection, accuracy in scheduling, and collaboration with providers and offices across the hospital.