Medical Front Desk Lead – Patient Experience & Scheduling

Paycom; Avon (CT); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Employee assistance program

Flexible spending account

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Connecticut GI, Avon Care Center, is seeking a full-time Front Desk Coordinator to schedule visits, confirm appointments, and update patient information. The role requires strong customer service and communication skills, with preferred Epic EMR experience and medical office familiarity.

Applicants should have a high school diploma or GED and 3+ years in a medical front desk role. The position offers competitive wages and benefits in a supportive team environment at our Avon location.

Qualifications

• High school diploma or GED required.
• Minimum of two years in medical front desk or scheduling (3+ years preferred).
• Experience with Epic EMR is a plus.
• Strong verbal and written communication and customer service skills.
• Proficient with Microsoft Office.

Responsibilities

• Schedule office visits and confirm appointments.
• Update patient insurance and demographic information.
• Answer incoming calls and document messages in Epic EMR.
• Monitor and adjust provider schedules, triaging as needed.

Skills

Customer service

Communication

Problem-solving

Scheduling

Organization

Education

High school diploma or GED

Tools

Epic EMR

Microsoft Office

Job description

Connecticut GI, Avon Care Center, is seeking a full-time Front Desk Coordinator to schedule visits, confirm appointments, and update patient information. The role requires strong customer service and communication skills, with preferred Epic EMR experience and medical office familiarity.

Applicants should have a high school diploma or GED and 3+ years in a medical front desk role. The position offers competitive wages and benefits in a supportive team environment at our Avon location.