Patient Care Concierge – Physical Therapy Clinic

Doctors of Physical Therapy; Tustin (CA); On-site; USD 42,000 - 60,000; Full time

Job summary

Doctors of Physical Therapy in Tustin, CA is seeking an experienced Patient Care Coordinator to deliver exceptional patient experiences and manage fast-paced front-office operations in a busy outpatient setting.

The successful candidate will be the first point of contact, coordinating patient intake, scheduling, and communication with clinicians and referral sources, while maintaining accurate data entry and friendly, professional service.

Qualifications

• Experience in a medical front office or healthcare administration.
• Ability to coordinate patient intake, scheduling and follow-up.
• Strong communication and interpersonal skills.

Responsibilities

• Provide a warm, professional welcome to patients and visitors.
• Manage patient scheduling and appointment optimization.
• Register patients accurately in the EMR and verify information.
• Coordinate with clinicians, referral sources, and internal teams.
• Assist with patient follow-ups and triage calls.
• Collect copays and verify insurance details.
• Handle billing-related front-desk tasks and documentation.
• Maintain compliant office procedures and organized records.
• Prepare visit materials and electronic forms.
• Support clinicians with care coordination as needed.
• Maintain high-quality customer service and patient experience.
• Contribute to a positive team-based clinic environment.

Skills

Medical front office expertise

Patient coordination

Communication skills

Teamwork

Job description

Doctors of Physical Therapy in Tustin, CA is seeking an experienced Patient Care Coordinator to deliver exceptional patient experiences and manage fast-paced front-office operations in a busy outpatient setting.

The successful candidate will be the first point of contact, coordinating patient intake, scheduling, and communication with clinicians and referral sources, while maintaining accurate data entry and friendly, professional service.