Patient Care Concierge & Scheduling Coordinator

tulanectsi; Alexandria, Northern (LA, KY); Hybrid; USD 36,000 - 52,000; Full time

Job summary

Tulane University is seeking a Patient Representative for the Tulane Medicine 340B Alexandria location. The role acts as a patient liaison, coordinating communication among patients, referring physicians, and clinic staff to ensure timely responses and accurate scheduling.

The position emphasizes verifying insurance, collecting co-pays, and coordinating records while supporting patient satisfaction and quality of care initiatives in a collaborative team.

Qualifications

• High School Diploma or equivalent.
• Two years of customer service experience.
• Some knowledge of medical terminology preferred.
• Prior experience in a clinic/healthcare setting is preferred.
• Background check and occupational health screening will be conducted.

Responsibilities

• Serve as patient liaison between patients, referring physician’s clinic contacts, and clinic physicians/providers.
• Respond to phone calls from patients, families, and referring physicians; assess insurance status.
• Coordinate scheduling, reminders, and release of medical records as needed.
• Verify insurance and collect co-pays; ensure calls directed to the appropriate clinician.
• Support patient satisfaction, quality of care, and related surveys.

Skills

Strong communication

Multitasking

Confidentiality

Professional interactions

Prioritization

Education

High School Diploma or Equivalent

Tools

Microsoft Word

Microsoft Excel

Multi-line phone system

Job description

Tulane University is seeking a Patient Representative for the Tulane Medicine 340B Alexandria location. The role acts as a patient liaison, coordinating communication among patients, referring physicians, and clinic staff to ensure timely responses and accurate scheduling.

The position emphasizes verifying insurance, collecting co-pays, and coordinating records while supporting patient satisfaction and quality of care initiatives in a collaborative team.