Patient Care Concierge & Scheduling Coordinator

tulanectsi; Alexandria (LA); Hybrid; USD 36,000 - 52,000; Full time

Job summary

Tulane University is seeking a Patient Representative for the Tulane Medicine 340B Alexandria location. The role acts as a patient liaison, coordinating communication among patients, referring physicians, and clinic staff to ensure timely responses and accurate scheduling.

The position emphasizes verifying insurance, collecting co-pays, and coordinating records while supporting patient satisfaction and quality of care initiatives in a collaborative team.

Qualifications

• High School Diploma or equivalent.
• Two years of customer service experience.
• Some knowledge of medical terminology preferred.
• Prior experience in a clinic/healthcare setting is preferred.
• Background check and occupational health screening will be conducted.

Responsibilities

• Serve as patient liaison between patients, referring physician’s clinic contacts, and clinic physicians/providers.
• Respond to phone calls from patients, families, and referring physicians; assess insurance status.
• Coordinate scheduling, reminders, and release of medical records as needed.
• Verify insurance and collect co-pays; ensure calls directed to the appropriate clinician.
• Support patient satisfaction, quality of care, and related surveys.

Skills

Strong communication

Multitasking

Confidentiality

Professional interactions

Prioritization

Education

High School Diploma or Equivalent

Tools

Microsoft Word

Microsoft Excel

Multi-line phone system

Job description

The Patient Representative for theTulane Medicine 340B Alexandria functions as the Patient Liaison, providing an avenue of communication between patients, referring physician’s clinic contacts, and clinic physicians/providers. The Patient Representative ensures timely response to phone calls from patients, patient families and referring physicians; serves to prioritize nature of phone calls and assess insurance status; arranges reminder calls for patients and coordinates patient scheduling for the clinic; provides necessary office files, requests outside medical records, and coordinates release of medical records; ensures emergency phone calls are directed to the appropriate physician and nurse immediately; participates in patient satisfaction, quality of care, and marketing surveys; and interfaces the office staff in terms of cross-coverage when someone is away. The patient representative is also responsible for verifying insurance and collecting co-pays. Working collaboratively in a team environment is a crucial element of this position.

Responsibilities

REQUIRED KNOWLEDGE, SKILLS, ABILITIES/COMPETENCIES TYPICALLY NEEDED TO PERFORM THIS JOB SUCCESSFULLY:

General knowledge of office equipment: fax, copier, multi-line phone system, voicemail.

Knowledge of Microsoft Word and Excel.

Strong communication skills - ability to enhance operations, productivity, and efficiency.

Ability to establish priorities, work on multiple tasks with multiple groups independently and concurrently.

Ability to present oneself and one’s ideas with clarity, confidence, and poise.

Ability to maintain confidentiality in all work performed.

• Ability to interact professionally with individuals.

Qualifications

REQUIRED EDUCATION AND EXPERIENCE:

High School Diploma/Equivalent

Two (2) years’ customer service experience

PREFERRED QUALIFICATIONS:

Some knowledge of medical terminology.

Prior experience in a clinic/healthcare setting.

Prior experience with electronic medical records.

REQUIRED BACKGROUND CHECK, PHYSICAL, AND DRUG SCREENING FOR::

Selected candidates must complete and pass a background check and an occupational health screening as a condition of employment. For identified jobs, drug screening will be required. The background investigation required occupational health screening, and any required drug screening will be conducted after a conditional employment offer has been extended.

About Us

Tulane University is an equal opportunity educator and employer committed to providing an education and employment environment free of unlawful discrimination, harassment, and retaliation. Legally protected demographic classifications (such as a person’s race, color, religion, age, sex, national origin, shared ancestry, disability, genetics, veteran status, or any other characteristic protected by federal, state, or local laws) are not relied upon as an eligibility, selection or participation criteria for Tulane’s employment or educational programs or activities.

Tulane University is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing an application or during any phase of the interview process, please contact the Office of Human Resources by phone at 504-865-4748 or by email at [e-mail] .

If you are a current Staff, Faculty, Student Employee or Affiliate, DO NOT apply through this site. Please log into WaveWorks with your Tulane SSO and apply in the "Opportunity Marketplace."

Job Info

• Job Identification 1907
• Job Category Patient Care
• Job Schedule Full time
• Legal Employer Tulane University
• Business Unit Tulane University