Patient Care Coordinator I

tulanectsi; New Orleans (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

The Patient Representative at Tulane University Campus Health supports student health and wellbeing by handling front desk operations, greeting patients, verifying insurance, answering phones, scheduling appointments, and processing checkout after visits. This role collaborates with nurses and providers to ensure smooth clinic operations in New Orleans.

Located in New Orleans, Tulane Campus Health serves a student body over 13,500 and is AAHC accredited.

Qualifications

• High School diploma or equivalent is required.
• Two years of office experience with at least one year in customer service is required.

Responsibilities

• Greet patients and visitors at arrival, verify insurance information, answer phones, schedule appointments, and check out patients after visits.
• Coordinate patient care with nurses and providers in collaboration with the Senior Patient Representative to maintain a high standard of care.
• Contribute to the accuracy of clinic operations and patient records within the Health Center for Student Care.

Skills

Customer service

Phone etiquette

Insurance verification

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

The Patient Representative is part of the Tulane University Campus Health team of committed professionals dedicated to supporting and promoting student health and wellbeing as a core institutional value through a multidisciplinary, comprehensive approach. This patient representative position resides within the Health Center for Student Care and reports to the Director of Operations and Auxiliary Services. The individual serving in this role is responsible for front desk operations.

The patient representative greats patients and visitors upon arrival, enters and verifies insurance information, answers phones, schedules appointments, checks out patients after their visit, and provides excellent customer service. Works closely with the Senior Patient Representative to coordinate patient care with nurses and providers to maintain a consistently high standard of care. This position contributes substantially to the ongoing integrity of clinic operations.

Located in the unique and iconic city of New Orleans, Tulane is a highly regarded and selective independent research university, a member of the prestigious Association of American Universities (AAU), and offers undergraduate, graduate, and professional degrees in the liberal arts, science and engineering, architecture, business, law, social work, medicine, and public health. Tulane University Campus Health is fully accredited by the Accreditation Association for Ambulatory Health Care (AAAHC) and serves a student body of over 13,500.

Qualifications

Minimum Qualification:

• 1. High School diploma or equivalent
• 2. Two (2) years of office experience to include one (1) year of customer service

AND

Preferred Qualification:

• 1. Three years’ experience in a medical setting.
• 2. Experience with third party billing and insurance.
• 3. Certified as a CNA, Pharmacy Technician, Laboratory Technician, or Medical Services Coder.

About Us

Tulane University is an equal opportunity educator and employer committed to providing an education and employment environment free of unlawful discrimination, harassment, and retaliation. Legally protected demographic classifications (such as a person’s race, color, religion, age, sex, national origin, shared ancestry, disability, genetics, veteran status, or any other characteristic protected by federal, state, or local laws) are not relied upon as an eligibility, selection or participation criteria for Tulane’s employment or educational programs or activities.

Tulane University is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing an application or during any phase of the interview process, please contact the Office of Human Resources by phone at 504-865-4748 or by email at [e-mail].