Patient Access Concierge: Scheduling & Care Coordination

LCMC Health; New Orleans (LA); On-site; USD 33,000 - 52,000; Full time

Job summary

LCMC Health in New Orleans is seeking a Patient Access Representative in Central Scheduling to be the Friendly Voice that starts the patient journey. You will schedule appointments, verify insurance, and coordinate referrals, helping patients find the right care at the right time.

In a fast-paced call center environment, you will maintain accurate records, protect confidentiality, and deliver exceptional customer service while collaborating with providers and care teams.

Qualifications

• High School Diploma or GED, or 2 years of applicable experience.
• At least 2 years of customer service or healthcare experience.
• Ability to learn new systems quickly and navigate multiple software platforms.

Responsibilities

• Schedule patient appointments across multiple specialties and locations.
• Verify insurance eligibility and collect required information.
• Coordinate referrals and authorizations as needed.
• Answer incoming calls with strong customer service.
• Maintain accurate patient records while protecting confidentiality.

Skills

Customer service

Communication

Multitasking

Attention to detail

Healthcare experience

Education

High School Diploma or GED

Tools

Epic EMR

Job description

LCMC Health in New Orleans is seeking a Patient Access Representative in Central Scheduling to be the Friendly Voice that starts the patient journey. You will schedule appointments, verify insurance, and coordinate referrals, helping patients find the right care at the right time.

In a fast-paced call center environment, you will maintain accurate records, protect confidentiality, and deliver exceptional customer service while collaborating with providers and care teams.