Patient Care Coordinator

Empower Physical Therapy Group; Huntington Beach (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

Empower Physical Therapy Group is seeking a Full-Time Patient Care Coordinator in Huntington Beach, California. This role is ideal for a motivated healthcare professional who thrives in a fast-paced setting. The Patient Care Coordinator will welcome patients, manage scheduling, and ensure accurate data entry within the EMR system. The ideal candidate has 1-3+ years in a medical front office and experience in outpatient rehabilitation or a specialty clinic. Join us to help make a positive impact on patient experiences.

Qualifications

• 1-3+ years of experience in a medical front office, patient coordination, or healthcare administration role.
• Experience in Outpatient Rehabilitation, Physical Therapy, or a specialty clinic strongly preferred.
• Strong knowledge of insurance benefits verification and common insurance terminology.

Responsibilities

• Provide a warm and professional welcome to all patients and visitors.
• Deliver exceptional customer service and patient support throughout the care process.
• Communicate effectively with patients, clinicians, referral sources, and internal departments.
• Guide patients through visit preparation, electronic forms, paperwork, and appointment expectations.
• Ensure accurate patient registration and data entry within the EMR system.
• Manage patient scheduling and appointment optimization to maintain clinic efficiency.

Skills

Customer service

Communication skills

Organizational skills

Multitasking

Problem-solving

Job description

We areseekingan experienced and highly professionalPatient Care Coordinatorwho is passionate about delivering exceptional patient experiences andmaintaining efficient front-office operations in a busy healthcare environment. This role is ideal for a motivated healthcare professional who thrives in a fast-paced setting, takes ownership of their work, and values teamwork, accuracy, and patient-centered care.

As the first point of contact for our patients and referral sources, this position plays a critical role in ensuring a smooth and welcoming experience from the moment a patient contacts our office through the completion of their care. The ideal candidate brings strong organizational skills, excellent communication abilities, and prior experience working in a medical front office, preferably withinoutpatient rehabilitation or a specialty clinic setting.

We are looking for someone who is proactive, dependable, and committed to building long-term relationships with patients, clinicians, and the community while contributing to the continued growth and success of our organization.

Huntington Beach Physical Therapy Specialist is currently seeking a Full-Time Patient Care Coordinator for ourBeachclinic, where our "together we re better" philosophy creates a culture that makes coming to work enjoyable for everyone.

Key Responsibilities

• Provide a warm and professional welcome to all patients and visitors
• Deliver exceptionalcustomer service and patient support throughout the care process
• Communicate effectively with patients, clinicians, referral sources, and internal departments
• Guide patients through visit preparation, electronic forms, paperwork, and appointment expectations
• Ensureaccurate patient registration and data entry within the EMR system
• Review patient charts for completeness and accuracy
• Managepatient scheduling and appointment optimization to maintain clinic efficiency
• Coordinate communication with referral sources and assist with follow-ups
• Answer and triage incoming phone calls in a professional and timely manner
• Collectcopays, patient balances, and verify insurance information
• Perform scanning, faxing, and other administrative duties
• Support clinicians and assist with patient care coordination when needed
• Maintain organized documentation and ensure compliance with office procedures

Preferred Qualifications

• 1–3+ years of experience in a medical front office, patient coordination, or healthcare administration role
• Experience inOutpatient Rehabilitation, Physical Therapy, or a specialty clinic strongly preferred
• Strong knowledge ofinsurance benefits verification and common insurance terminology
• Proven ability to managehigh patient volumes while maintaining accuracy and professionalism
• Excellentcustomer service, communication, and interpersonal skills
• Strongorganizational, multitasking, and problem-solving abilities
• Comfortable working collaboratively within ateam-oriented clinical environment