Patient Care Coordinator - Physical Therapy Front Desk

Socket.dev; Tustin (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Huntington Beach Physical Therapy Specialist, now Doctors of Physical Therapy, in Tustin, CA, is seeking a Full-Time Patient Care Coordinator to be the first point of contact for patients and referrals. You will manage registration, forms, scheduling, and data entry in the EMR system.

The ideal candidate has 1–3+ years in a medical front office or healthcare administration role, with experience in outpatient rehabilitation or a specialty clinic preferred.

Qualifications

• 1–3+ years of experience in a medical front office, patient coordination, or healthcare administration role.
• Experience in Outpatient Rehabilitation, Physical Therapy, or a specialty clinic strongly preferred.
• Strong knowledge of insurance benefits verification and common insurance terminology.
• Proven ability to manage high patient volumes while maintaining accuracy and professionalism.
• Excellent customer service, communication, and interpersonal skills.
• Strong organizational, multitasking, and problem-solving abilities.
• Comfortable working collaboratively within a team-oriented clinical environment.

Responsibilities

• Provide a warm and professional welcome to all patients and visitors.
• Deliver exceptional customer service and patient support throughout the care process.
• Communicate effectively with patients, clinicians, referral sources, and internal departments.
• Guide patients through visit preparation, electronic forms, paperwork, and appointment expectations.
• Ensure accurate patient registration and data entry within the EMR system.
• Review patient charts for completeness and accuracy.
• Manage patient scheduling and appointment optimization to maintain clinic efficiency.
• Coordinate communication with referral sources and assist with follow-ups.
• Answer and triage incoming phone calls in a professional and timely manner.
• Collect copays, patient balances, and verify insurance information.
• Perform scanning, faxing, and other administrative duties.
• Support clinicians and assist with patient care coordination when needed.
• Maintain organized documentation and ensure compliance with office procedures.

Skills

Customer service

Communication

Organizational skills

Teamwork

EMR system

Tools

EMR system

Job description

Huntington Beach Physical Therapy Specialist, now Doctors of Physical Therapy, in Tustin, CA, is seeking a Full-Time Patient Care Coordinator to be the first point of contact for patients and referrals. You will manage registration, forms, scheduling, and data entry in the EMR system.

The ideal candidate has 1–3+ years in a medical front office or healthcare administration role, with experience in outpatient rehabilitation or a specialty clinic preferred.