Patient Care Coordinator - Physical Therapy clinic

Doctors of Physical Therapy; Tustin (CA); On-site; USD 42,000 - 60,000; Full time

Job summary

Doctors of Physical Therapy in Tustin, CA is seeking an experienced Patient Care Coordinator to deliver exceptional patient experiences and manage fast-paced front-office operations in a busy outpatient setting.

The successful candidate will be the first point of contact, coordinating patient intake, scheduling, and communication with clinicians and referral sources, while maintaining accurate data entry and friendly, professional service.

Qualifications

• Experience in a medical front office or healthcare administration.
• Ability to coordinate patient intake, scheduling and follow-up.
• Strong communication and interpersonal skills.

Responsibilities

• Provide a warm, professional welcome to patients and visitors.
• Manage patient scheduling and appointment optimization.
• Register patients accurately in the EMR and verify information.
• Coordinate with clinicians, referral sources, and internal teams.
• Assist with patient follow-ups and triage calls.
• Collect copays and verify insurance details.
• Handle billing-related front-desk tasks and documentation.
• Maintain compliant office procedures and organized records.
• Prepare visit materials and electronic forms.
• Support clinicians with care coordination as needed.
• Maintain high-quality customer service and patient experience.
• Contribute to a positive team-based clinic environment.

Skills

Medical front office expertise

Patient coordination

Communication skills

Teamwork

Job description

We areseekingan experienced and highly professionalPatient Care Coordinatorwho is passionate about delivering exceptional patient experiences andmaintainingefficient front-office operations in a busy healthcare environment. This role is ideal for a motivated healthcare professional who thrives in a fast-paced setting, takes ownership of their work, and values teamwork, accuracy, and patient-centered care.

As the first point of contact for our patients and referral sources, this position plays a critical role in ensuring a smooth and welcoming experience from the moment a patient contacts our office through the completion of their care. The ideal candidate brings strong organizational skills, excellent communication abilities, and prior experience working in a medical front office, preferably withinoutpatient rehabilitation or a specialty clinic setting.

We are looking for someone who is proactive, dependable, and committed to building long-term relationships with patients, clinicians, and the community while contributing to the continued growth and success of our organization.

Huntington Beach Physical Therapy Specialist, now Doctors of Physical Therapy

is currently seeking a Full-Time Patient Care Coordinator for ourTustinclinic, in Tustin, CA, where our "together we're better" philosophy creates a culture that makes coming to work enjoyable for everyone.

Key Responsibilities

• Provide a warm and professional welcome to all patients and visitors
• Deliver exceptionalcustomer service and patient supportthroughout the care process
• Communicate effectively with patients, clinicians, referral sources, and internal departments
• Guide patients through visit preparation,electronic forms, paperwork, and appointment expectations
• Ensureaccuratepatient registration and data entrywithin the EMR system
• Review patient charts for completeness and accuracy
• Managepatient scheduling and appointment optimizationtomaintainclinic efficiency
• Coordinate communication with referral sources andassistwith follow-ups
• Answer and triage incoming phone calls in a professional andtimelymanner
• Collectcopays, patient balances, and verify insurance information
• Perform scanning, faxing, and other administrative duties
• Support clinicians andassistwith patient care coordination when needed
• Maintain organized documentation and ensure compliance with office procedures

Preferred Qualifications

• 1–3+ years of experience in a medical front office, patient coordination, or healthcare administration role
• Experience inOutpatient Rehabilitation, Physical Therapy, or a specialty clinicstrongly preferred
• Strong knowledge ofinsurance benefits verification and common insurance terminology
• Proven ability to managehigh patient volumes whilemaintainingaccuracy and professionalism
• Excellentcustomer service, communication, and interpersonal skills
• Strongorganizational, multitasking, and problem-solving abilities
• Comfortable working collaboratively within ateam-oriented clinical environment