Patient Care Concierge – Medical Office Front Desk

BEHAVIORAL HEALTH PRACTICE SERVICES LLC.; Greenfield (WI); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

401k match

Paid time off

Job summary

LifeStance Health in Greenfield, WI is seeking a Medical Office Receptionist to manage front desk operations, greet patients, and ensure smooth daily workflow for in-person and telehealth visits.

This role emphasizes customer service, scheduling, insurance verification, payments, and collaboration with clinicians to support high-quality patient care; compensation starts at $21.00 per hour with quarterly incentive potential.

Qualifications

• High School diploma or equivalent required.
• 1+ years in healthcare operations or customer service preferred.
• Associates/Bachelor’s degree preferred.

Responsibilities

• Greet and check in patients at front desk.
• Manage scheduling and patient flow for in-person and telehealth visits.
• Assist with insurance eligibility verification and payments.
• Coordinate with clinicians and support staff to maintain smooth operations.
• Handle inquiries via phone, email, and portal with professionalism.

Skills

Multitask

Independent worker

Strong communication

Microsoft Office

EMR systems

HIPAA compliance

Education

High School or equivalent

Associates/Bachelor’s degree preferred

Tools

Microsoft Office

EMR systems

Job description

LifeStance Health in Greenfield, WI is seeking a Medical Office Receptionist to manage front desk operations, greet patients, and ensure smooth daily workflow for in-person and telehealth visits.

This role emphasizes customer service, scheduling, insurance verification, payments, and collaboration with clinicians to support high-quality patient care; compensation starts at $21.00 per hour with quarterly incentive potential.