Patient Care Concierge — Hybrid

DMOS; West Des Moines (IA); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Generous PTO (up to 22 days)

401(k) with company contribution

Hybrid work after training

No nights or weekend coverage

Job summary

DMOS in West Des Moines, IA is seeking a Patient Services Specialist to be the friendly first point of contact for patients scheduling appointments, discussing insurance, and directing to billing.

This full-time role offers a Monday–Friday, 8am–5pm schedule with remote/hybrid work after training, a supportive team, and benefits including health, dental, and vision insurance, generous PTO (up to 22 days for hourly staff), and a 401(k) plan.

Qualifications

• Experience in a call center and/or medical office is a plus.
• Full-time (Monday - Friday, 8a-5p) in West Des Moines, with remote/hybrid option after training.
• Strong communication and customer-service skills.
• Ability to remain calm and organized while assisting patients.

Responsibilities

• Take incoming calls and gather information about patients, insurance, and their situation.
• Match patients with the referred provider or first available provider.
• Provide empathetic, helpful service and direct to the appropriate department as needed.

Skills

Call Center

Customer Service

Communication

Multitasking

Education

High School Diploma

Job description

DMOS in West Des Moines, IA is seeking a Patient Services Specialist to be the friendly first point of contact for patients scheduling appointments, discussing insurance, and directing to billing.

This full-time role offers a Monday–Friday, 8am–5pm schedule with remote/hybrid work after training, a supportive team, and benefits including health, dental, and vision insurance, generous PTO (up to 22 days for hourly staff), and a 401(k) plan.