Patient Services Coordinator - Compassionate Care Access

United Community Services, Inc.; West Des Moines (IA); On-site; USD 2,066,000 - 2,617,000; Full time

Benefits offered by this job

Benefits package

Health insurance premium covered

Job summary

UCS Healthcare in West Des Moines, IA is hiring a full-time Patient Services Representative to greet patients, handle check-ins, verify insurance, and support clerical tasks in a patient-centered clinic setting.

The role emphasizes compassionate communication, teamwork, and ability to work with an integrated healthcare non-profit. A strong benefits package and supportive culture are highlighted.

Qualifications

• Proven experience in a customer service or patient-facing role, preferably in healthcare.
• Strong communication skills, both verbal and written, with empathy.
• Ability to use de-escalation skills when necessary.
• Ability to work independently and with a team.

Responsibilities

• Greet patients and visitors in person and by phone with professionalism and compassion.
• Perform check-ins, intakes, update demographics, verify insurance eligibility.
• Explain insurance coverage and financial responsibilities to patients.
• Balance cash and manage daily cash sheet.
• Collaborate across departments to ensure seamless patient services.

Skills

Customer service

Communication

De-escalation

Teamwork

Empathy

Education

Associate degree

Tools

EHR system

Microsoft Office

Teams

Job description

UCS Healthcare in West Des Moines, IA is hiring a full-time Patient Services Representative to greet patients, handle check-ins, verify insurance, and support clerical tasks in a patient-centered clinic setting.

The role emphasizes compassionate communication, teamwork, and ability to work with an integrated healthcare non-profit. A strong benefits package and supportive culture are highlighted.