Patient Services Specialist

Des Moines Orthopaedic Surgeons; West Des Moines (IA); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) with company contribution

Health, dental, and vision insurance

Generous PTO

Hybrid work model

Job summary

Des Moines Orthopaedics in West Des Moines, IA is seeking a Patient Services Specialist to be the friendly first point of contact for patients needing appointments, nurse consultations, or billing questions. You will work on a dedicated cubicle and transition to a remote-hybrid schedule after training.

The role emphasizes clear communication, empathy, and multitasking to gather patient and insurance information, direct to the right provider, and maintain outstanding patient experiences.

Qualifications

• High School or better in General or related field.
• 1 year: Call Center
• 1 year: Customer Service

Responsibilities

• Take incoming calls and gather information about patients, insurance, and their situation.
• Help match them with either a referred provider or the first available provider for their issue.
• Maintain a calm, helpful demeanor and deliver outstanding patient experiences.

Skills

Call center

Customer service

Communication

Calm demeanor

Multitasking

Education

High School diploma

Job description

Des Moines Orthopaedics - West Des Moines
West Des Moines, IA 50266, USA

Description

Having one point of connection for our patients, ensures our patients are directed to the right party when they call our office. As a Patient Services Specialists you will have the opportunity to be a kind and helpful voice on the phone for our patients needing to schedule an appointment, speak with a nurse, and/or direct to the billing department with questions. You will have multiple team members around you, but you have your own cubicle that can be tailored to your style. Prior experience in a call center environment and/or medical office are a plus. This is a full-time (Monday - Friday, 8a-5p) opportunity located on the second floor of our West Des Moines office. Job will offer a remote opportunity once training is complete and employee is ready to work hybrid.

Here's What You Can Expect

• You will wear a headset, take incoming calls, gather information accurately and quickly about patients, insurance, and their situation.
• You will help match them with either a referred provider or the first available provider for their particular issue.
• Our patients are hurting, so you are understanding that they may not always be super pleasant, however, they are very grateful. You will work in a place that expects outstanding experiences; we do this by working hard to assume the best and being curious with all around us

What We’re Looking For

• Communication. You know how to communicate clearly and professionally. You know how important it is to listen, ask questions, and avoid interrupting.
• Customer Service. Experience working with individuals with varying backgrounds to provide the necessary assistance and information. Call center, phone experience, preferred.
• Calm. Ability to provide reassurance when patients are nervous.
• Multi-tasker. Efficiently take in information while researching, to organize thoughts and quickly assist the patient in a timely manner.

Why DMOS?

• Consistent, reliable schedule - No nights or weekend coverage but opportunity for overtime in processing referrals
• Opportunity to work hybrid schedule (at home and in-office) after training and meeting metrics of position
• Friendly, fun, and dedicated peers
• 401(k) with company contribution event if you don't make one.
• Health, dental, and vision insurance including generous PTO with the option for hourly employees to earn up to 22 days a year
• We celebrated 70 years of orthopedic care in 2025!

DMOS is a privately held medical facility. Candidates who receive a conditional offer of employment at DMOS will be required to complete a criminal background check, federal background checks, education verification, reference checks, and an initial TB test.

DMOS values your privacy. DMOS will not ask a candidate for private personal information, such as social security number/date of birth, until after an offer is accepted. DMOS will not contact candidates through any other site outside of UKG or @DMOS email addresses. DMOS does not contact candidates through Indeed. Please do not respond to Indeed requests for DMOS. You may email [e-mail] for more questions

Required

High School or better in General or related field.

Experience

Preferred

1 year:

1 year: Call Center

1 year:

1 year: Customer Service

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.