Patient Care Concierge & Front Desk Specialist

Mercy Medical Center, Baltimore, MD; Baltimore (MD); On-site; USD 25,000 - 37,000; Full time

Job summary

Mercy Medical Center in Baltimore, MD is hiring a Patient Service Representative for the PACU. The PSR will collaborate with unit leadership, coordinate daily nursing station operations, and maintain continuous awareness of unit operations and potential issues to ensure smooth patient flow.

The role provides clerical and administrative support to the patient care department, working with other departments to maintain a seamless unit.

Qualifications

• High School Diploma or GED required.
• 1-2 years experience in healthcare setting preferred.
• 3-5 years experience in related field or specialty practice preferred.

Responsibilities

• Coordinate daily operations of the nursing station and maintain awareness of unit operations.
• Ensure smooth flow of patients, visitors, and information in the care area.
• Provide direct clerical and administrative support to the patient care department and collaborate with other departments to maintain smooth operation.
• Demonstrate strong customer service and hospitality to enhance the healing environment in inpatient and outpatient settings.

Skills

Healthcare experience

Customer service

Administrative duties

Education

High School Diploma or GED

Job description

Mercy Medical Center in Baltimore, MD is hiring a Patient Service Representative for the PACU. The PSR will collaborate with unit leadership, coordinate daily nursing station operations, and maintain continuous awareness of unit operations and potential issues to ensure smooth patient flow.

The role provides clerical and administrative support to the patient care department, working with other departments to maintain a seamless unit.