Patient Service Rep, Main PACU

Mercy Medical Center, Baltimore, MD; Baltimore (MD); On-site; USD 25,000 - 37,000; Full time

Job summary

Mercy Medical Center in Baltimore, MD is hiring a Patient Service Representative for the PACU. The PSR will collaborate with unit leadership, coordinate daily nursing station operations, and maintain continuous awareness of unit operations and potential issues to ensure smooth patient flow.

The role provides clerical and administrative support to the patient care department, working with other departments to maintain a seamless unit.

Qualifications

• High School Diploma or GED required.
• 1-2 years experience in healthcare setting preferred.
• 3-5 years experience in related field or specialty practice preferred.

Responsibilities

• Coordinate daily operations of the nursing station and maintain awareness of unit operations.
• Ensure smooth flow of patients, visitors, and information in the care area.
• Provide direct clerical and administrative support to the patient care department and collaborate with other departments to maintain smooth operation.
• Demonstrate strong customer service and hospitality to enhance the healing environment in inpatient and outpatient settings.

Skills

Healthcare experience

Customer service

Administrative duties

Education

High School Diploma or GED

Job description

Summary

Join Our Team at Mercy Medical Center - Now Hiring Patient Service Reps!

Join Our Team at Mercy Medical Center - Now Hiring Patient Service Reps! Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023-2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi-time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025. As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive. If you're passionate about making a meaningful impact through your work and contributing to a mission of compassionate care, we invite you to apply today and join our Mercy family.

Responsibilities

The PACU PSR collaborates with unit leadership, coordinates the daily operations of the nursing station, and maintains continuous awareness of unit operations and potential issues. The PSR maintains the efficient flow of patients, visitors, other staff, and information on the patient care area. The PSR provides direct clerical and administrative support to the patient care department and collaborates as needed with other department to maintain smooth operation of the unit. He/She pro-actively demonstrates appropriate customer service and hospitality practices to enhance the perception of all customers as a healing and compassionate environment for both the inpatient and outpatient setting.

Requirements

• High School Diploma or GED required
• 1-2 years experience in healthcare setting preferred
• 3-5 years experience in related field or specialty practice preferred

Min

USD $17.83/Hr.

Max

USD $26.75/Hr.

Salary Information

Compensation decisions are made in alignment with internal equity, role scope, and market data to ensure fair and consistent pay practices. Most new hires are typically placed within the lower to mid-portion of the range; offers above that level are reserved for candidates with advanced or highly specialized qualifications.

Benefits

Benefits Eligibility is based on your scheduled FTE status and Job Category

• Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
• 403(b) retirement plan with generous company match and "catch up" provision
• Paid Time Off (PTO) & company paid holidays
• Tuition reimbursement
• Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
• Employer paid Short & Long Term Disability benefits for eligible employees Voluntary Benefits
• Discounts on auto & home insurance and Verizon plans
• Mercy's Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy's Mission and Values

EEO Statement

Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.