Patient Care Concierge - Front Desk & Scheduling

Sentara Health; Virginia; On-site; USD 28,000 - 42,000; Full time

Job summary

Sentara Family Medicine Physicians - Mount Jackson in Broadway, VA is seeking a full-time Patient Care Representative to support patient registration, check-in and check-out, and billing processes. The role includes scheduling appointments, coordinating medical records requests, and warmly greeting patients and visitors.

Primary duties involve answering calls, assisting with co-pays, and ensuring a smooth patient experience at the site.

Qualifications

• High School Diploma required.
• Experience in customer service preferred.

Responsibilities

• Register new and current patients at the site.
• Handle check-in/check-out and collect co-pays.
• Schedule appointments and request medical records.
• Answer phone calls and greet patients.

Skills

Customer service

Phone communication

Registration

Education

High School Diploma

Job description

Sentara Family Medicine Physicians - Mount Jackson in Broadway, VA is seeking a full-time Patient Care Representative to support patient registration, check-in and check-out, and billing processes. The role includes scheduling appointments, coordinating medical records requests, and warmly greeting patients and visitors.

Primary duties involve answering calls, assisting with co-pays, and ensuring a smooth patient experience at the site.