Patient Care Concierge: Front Desk & Scheduling

Vision Innovation Partners; Scranton (Lackawanna County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive compensation package

Excellent comprehensive benefits

401(K)

Significant eye care discounts

Continuing education allowances

Career growth and development

PTO and holidays off

Job summary

Vision Innovation Partners seeks a personable Patient Care Associate to join our front desk team in Scranton. You will greet patients, check-in/out, schedule appointments, and handle administrative tasks with professionalism.

You will support providers with patient flow, manage phone inquiries, verify information, and assist with billing aspects as needed. High energy, strong communication, and excellent customer service are essential in a fast-paced healthcare environment.

Qualifications

• High School diploma or GED required.
• Detail-oriented with multitasking ability.
• Excellent customer service skills.
• Strong communication, both oral and written.
• MS Office proficiency and EMR knowledge a plus.
• Healthcare experience preferred but not required.
• Bi-lingual English/Spanish a plus.

Responsibilities

• Greet patients professionally, in person and on the phone.
• Answer questions or refer to appropriate staff.
• Schedule appointments and optimize provider schedules.
• Notify providers of patient arrivals.
• Update and retrieve patient records.
• Assist with billing and filing third-party claims.

Skills

Detail-oriented

Customer service

Multitask

Communication skills

MS Office

EMR knowledge

Bilingual English/Spanish

Healthcare experience (preferred)

Education

High School diploma or GED

Tools

MS Office

Electronic Medical Records (EMR)

Job description

Vision Innovation Partners seeks a personable Patient Care Associate to join our front desk team in Scranton. You will greet patients, check-in/out, schedule appointments, and handle administrative tasks with professionalism.

You will support providers with patient flow, manage phone inquiries, verify information, and assist with billing aspects as needed. High energy, strong communication, and excellent customer service are essential in a fast-paced healthcare environment.