Patient Care Concierge (Front Office & Scheduling)

Community Medical Group; Sunset Corners (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

17 days PTO

11 paid holidays + floating holiday

Medical, dental, vision cover (United—

401(k) with company match

Company-paid life insurance

Growth opportunities

Job summary

Community Medical Group is seeking a friendly, professional Patient Care Advocate to join our team in Miami, FL. As the first point of contact for patients and visitors, you will support front-office operations, patient scheduling, registration, insurance verification, and administrative tasks in a fast-paced healthcare environment.

The ideal candidate has healthcare front-office experience, strong communication skills, proficiency with Microsoft Office and EHR systems, and bilingual abilities

Qualifications

• Previous experience in a healthcare front office, medical office, or clerical role preferred
• Proficiency with Microsoft Office applications required
• Experience with Electronic Health Records (EHR) preferred
• Strong customer service and interpersonal skills
• Excellent verbal and written communication abilities
• Ability to understand and utilize medical terminology
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Experience processing payments and using credit card terminals preferred
• Ability to build positive working relationships with patients, providers, and team members
• Bilingual in English and Spanish or English and Creole preferred

Responsibilities

• Provide exceptional customer service by greeting patients and visitors in a professional and courteous manner
• Answer and direct telephone calls while assisting with patient inquiries and requests
• Complete new patient registration and accurately enter demographic information into the electronic health record system
• Verify insurance coverage, patient demographics, and eligibility information to support accurate billing and patient records
• Conduct patient check-in and check-out processes efficiently and accurately
• Schedule, confirm, and manage patient appointments
• Collect co-payments and self-pay balances while maintaining accurate financial records
• Document patient messages, requests, and concerns according to established procedures
• Receive, scan, route, and process incoming documentation and correspondence
• Assist with forms, referrals, medical records requests, and other patient-related documentation
• Maintain efficient patient flow and help minimize wait times throughout the day
• Utilize Microsoft Office and Electronic Health Record (EHR) systems for data entry, reporting, and administrative tasks
• Ensure compliance with HIPAA, OSHA, and company policies and procedures
• Perform additional duties as assigned

Skills

People-facing

Customer service

Communication

Multitasking

Attention to detail

Bilingual (EN/ES or EN/CR)

Tools

Microsoft Office

Electronic Health Records (EHR)

Job description

Community Medical Group is seeking a friendly, professional Patient Care Advocate to join our team in Miami, FL. As the first point of contact for patients and visitors, you will support front-office operations, patient scheduling, registration, insurance verification, and administrative tasks in a fast-paced healthcare environment.

The ideal candidate has healthcare front-office experience, strong communication skills, proficiency with Microsoft Office and EHR systems, and bilingual abilities