Patient Concierge & Front Desk Specialist

CLS Health PLLC; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental Insurance

Disability insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

CLS Health in Houston, TX is seeking a Patient Service Representative I to be the first point of contact for patients. You will greet visitors, verify insurance, collect co-pays, and help ensure accurate, up-to-date records in a fast-paced medical office.

You will coordinate referrals, support cash reconciliation, handle patient questions with professionalism, and assist with general administrative tasks to ensure a positive patient experience across our multispecialty clinics.

Qualifications

• Excellent communication and interpersonal skills.
• Experience in a medical office or customer service environment preferred.
• Ability to multitask and prioritize effectively.
• Strong attention to detail and accuracy.

Responsibilities

• Greet patients and visitors in a friendly and welcoming manner
• Verify patient information, including insurance coverage and personal information
• Collect co-pays and other fees from patients at the time of service
• Ensure the referrals are in the patient's chart before the patient comes in
• Maintain patient records and ensure that they are accurate and up to date
• Count cash box and complete cash reconciliation forms; sign off on EBO report and cash reconciliation
• Handle patient complaints and resolve issues in a professional manner
• Perform other administrative tasks as needed

Skills

Customer service

Communication

MS Office

Medical terminology

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

CLS Health in Houston, TX is seeking a Patient Service Representative I to be the first point of contact for patients. You will greet visitors, verify insurance, collect co-pays, and help ensure accurate, up-to-date records in a fast-paced medical office.

You will coordinate referrals, support cash reconciliation, handle patient questions with professionalism, and assist with general administrative tasks to ensure a positive patient experience across our multispecialty clinics.