Patient Care Concierge & Front Desk Coordinator

Beth Israel Lahey Health; Pembroke (MA); On-site; USD 28,000 - 37,000; Full time

Job summary

Beth Israel Lahey Health is seeking a front desk/registration professional in Pembroke, MA. You will greet patients, verify demographics, schedule appointments, collect co-pays and coordinate with care teams to ensure smooth operations.

Responsibilities include ensuring a welcoming environment, maintaining accurate records, and facilitating translation services as needed. This role requires strong communication and customer service skills in a healthcare setting.

Qualifications

• High School diploma or GED required.
• Certificate 1 preferred: Medical Admin Assistant Cert.
• 1-3 years related work experience required.
• Experience with computer systems including web-based applications and some Microsoft Office (Outlook, Word, Excel, PowerPoint or Access).

Responsibilities

• Greets patients and visitors with courtesy, service, respect and privacy.
• Takes complete and accurate information from patients/callers.
• Performs check-in, registration, scheduling, and demographic verification.
• Schedules, reschedules and cancels appointments to accommodate patient/provider needs.
• Obtains and enters referrals and collects co-pays.
• Acts as liaison to ensure patient flow and service delivery.
• Maintains reception area environment and signage for clarity.
• Ensures translation services in Spanish when needed.

Skills

Written English

Oral English

Customer service

Teamwork

Problem solving

Education

High School diploma or GED

Medical Admin Assistant Cert

Tools

Microsoft Office

Web-based applications

Job description

Beth Israel Lahey Health is seeking a front desk/registration professional in Pembroke, MA. You will greet patients, verify demographics, schedule appointments, collect co-pays and coordinate with care teams to ensure smooth operations.

Responsibilities include ensuring a welcoming environment, maintaining accurate records, and facilitating translation services as needed. This role requires strong communication and customer service skills in a healthcare setting.