Patient Care Concierge: Front Desk Coordinator

Capitol Pain; Columbus, Northern (IN, KY); Hybrid; USD 19,000 - 23,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid Time Off

Flexible Spending Account (Health &amp

Dependent Care

Life Insurance

Disability Insurance

401(k) with matching

Job summary

CPIhealth in Columbus, IN is seeking a dependable Patient Care Coordinator - Front Desk to greet patients, manage appointments, and securely handle patient information. This role emphasizes excellent customer service and accurate record-keeping in a busy clinic.

The ideal candidate will have recent front desk experience in a medical setting, strong communication skills, and a collaborative mindset to support a multidisciplinary team committed to compassionate care.

Qualifications

• High School diploma or equivalent required.
• Recent front desk experience in a medical setting.
• BLS certification preferred.
• Knowledge of medical terminology and insurance a plus.
• Exceptional customer service and communication skills.
• Ability to multi-task, prioritize tasks based on urgency.
• Friendly, positive and professional demeanor.
• Ability to work cooperatively and communicate effectively with others.
• Flexibility, promptness, and desire to be a team player.
• Excellent organizational, oral, and written communication skills.
• Exceptional attention to detail with emphasis on accuracy and efficiency.

Responsibilities

• Greet patients, schedule appointments, and maintain records.
• Protect patients’ rights by maintaining confidentiality of medical, personal, and financial information.
• Maintain operations by following policies and procedures, reporting needed changes.
• Verify insurance and maintain patient accounts by obtaining, recording, and updating personal and financial information at each visit.
• Provide information concerning outstanding patient balances and collect outstanding funds.
• Collect co-pays and create patient receipts.
• Demonstrate general knowledge of clinic procedures and answer general questions.
• Apply appropriate customer service skills and proactive communication when dealing with patients.
• Speaks clearly and in a mature, professional manner.
• Help patients in distress by responding to emergencies.
• Maintain the patient waiting area.
• Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, placing, and expediting orders for supplies, verifying receipt of supplies, and scheduling equipment service and repairs.
• Demonstrate CPIhealth values with every encounter: Patient Centered, nurturing, teamwork, integrity, and innovation.
• Provide clear explanations of appropriate patient-related policies and always maintains safety and dignity of patients.
• Keep patient appointments on schedule by notifying provider/support staff of patients’ arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
• Assist ill or distraught patients, as necessary. Telephone taxis or family members, where necessary, for transportation.
• Ensure all vendors/visitors sign-in and wear appropriate identification.
• Responsible for incoming cash, checks and credit card receipts until balanced and deposited by manager/designee.
• When needed, open and sort all office mail; deliver outgoing mail to post office at end of day.
• Scanning paper records received to appropriate patient’s chart in EHR.
• Contributes to team effort by accomplishing related results as needed.
• Performs other duties as assigned to support the mission, values, and strategies of CPIhealth.

Skills

Front desk experience

Medical terminology

Insurance knowledge

Customer service

Multitasking

Communication

Team player

Organizational skills

Attention to detail

BLS certification

Education

High School Diploma

BLS Certification preferred

Job description

CPIhealth in Columbus, IN is seeking a dependable Patient Care Coordinator - Front Desk to greet patients, manage appointments, and securely handle patient information. This role emphasizes excellent customer service and accurate record-keeping in a busy clinic.

The ideal candidate will have recent front desk experience in a medical setting, strong communication skills, and a collaborative mindset to support a multidisciplinary team committed to compassionate care.