Patient Care Coordinator - Front Desk | Columbus, IN

Capitol Pain

Columbus, Northern (IN, KY)

Hybrid

USD 19,000 - 23,000

Full time

6 days ago

Be an early applicant

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid Time Off

Flexible Spending Account (Health &amp

Dependent Care

Life Insurance

Disability Insurance

401(k) with matching

Job summary

CPIhealth in Columbus, IN is seeking a dependable Patient Care Coordinator - Front Desk to greet patients, manage appointments, and securely handle patient information. This role emphasizes excellent customer service and accurate record-keeping in a busy clinic.

The ideal candidate will have recent front desk experience in a medical setting, strong communication skills, and a collaborative mindset to support a multidisciplinary team committed to compassionate care.

Qualifications

High School diploma or equivalent required.
Recent front desk experience in a medical setting.
BLS certification preferred.
Knowledge of medical terminology and insurance a plus.
Exceptional customer service and communication skills.
Ability to multi-task, prioritize tasks based on urgency.
Friendly, positive and professional demeanor.
Ability to work cooperatively and communicate effectively with others.
Flexibility, promptness, and desire to be a team player.
Excellent organizational, oral, and written communication skills.
Exceptional attention to detail with emphasis on accuracy and efficiency.

Responsibilities

Greet patients, schedule appointments, and maintain records.
Protect patients’ rights by maintaining confidentiality of medical, personal, and financial information.
Maintain operations by following policies and procedures, reporting needed changes.
Verify insurance and maintain patient accounts by obtaining, recording, and updating personal and financial information at each visit.
Provide information concerning outstanding patient balances and collect outstanding funds.
Collect co-pays and create patient receipts.
Demonstrate general knowledge of clinic procedures and answer general questions.
Apply appropriate customer service skills and proactive communication when dealing with patients.
Speaks clearly and in a mature, professional manner.
Help patients in distress by responding to emergencies.
Maintain the patient waiting area.
Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, placing, and expediting orders for supplies, verifying receipt of supplies, and scheduling equipment service and repairs.
Demonstrate CPIhealth values with every encounter: Patient Centered, nurturing, teamwork, integrity, and innovation.
Provide clear explanations of appropriate patient-related policies and always maintains safety and dignity of patients.
Keep patient appointments on schedule by notifying provider/support staff of patients’ arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
Assist ill or distraught patients, as necessary. Telephone taxis or family members, where necessary, for transportation.
Ensure all vendors/visitors sign-in and wear appropriate identification.
Responsible for incoming cash, checks and credit card receipts until balanced and deposited by manager/designee.
When needed, open and sort all office mail; deliver outgoing mail to post office at end of day.
Scanning paper records received to appropriate patient’s chart in EHR.
Contributes to team effort by accomplishing related results as needed.
Performs other duties as assigned to support the mission, values, and strategies of CPIhealth.

Skills

Front desk experience

Medical terminology

Insurance knowledge

Customer service

Multitasking

Communication

Team player

Organizational skills

Attention to detail

BLS certification

Education

High School Diploma

BLS Certification preferred

Job description

Description

CPIhealth is a multidisciplinary team dedicated to providing compassionate and comprehensive care to individuals experiencing chronic pain. With state-of-the-art facilities, advanced technology, and a collaborative environment, we offer a platform for healthcare providers to excel in their specialties while making a profound difference in the lives of those we serve.

As you consider your next career move, we invite you to join us in redefining pain management through innovation, expertise, and a commitment to improving patient outcomes. Together, we can shape the future of healthcare and positively impact countless lives.

We have an immediate need for a dependable and experienced individual to join our team as a Patient Care Coordinator - Front Desk at our clinic in Columbus, IN.

Responsibilities

Serves patients by greeting and helping, scheduling appointments, and maintaining records.
Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information.
Maintains operations by following policies and procedures, reporting needed changes.
Verify insurance and maintain patient accounts by obtaining, recording, and updating personal and financial information at each visit.
Provide information concerning outstanding patient balances and collect outstanding funds.
Collect co-pays and create patient receipts.
Demonstrate general knowledge of clinic procedures and answer general questions related to them.
Apply appropriate customer service skills and proactive communication when dealing with patients. Speaks clearly and in a mature, professional manner.
Helps patients in distress by responding to emergencies.
Maintain the patient waiting area.
Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, placing, and expediting orders for supplies, verifying receipt of supplies, and scheduling equipment service and repairs.
Demonstrate CPIhealth values with every encounter: Patient Centered, nurturing, teamwork, integrity, and innovation.
Provides clear explanations of appropriate patient-related policies and always maintains safety and dignity of patients.
Keeps patient appointments on schedule by notifying provider/support staff of patients’ arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
Assist ill or distraught patients, as necessary. Telephone taxis or family members, where necessary, for transportation.
Ensure all vendors/visitors sign-in and wear appropriate identification.
Responsible for incoming cash, checks and credit card receipts until balanced and deposited by manager/designee.
When needed, open and sort all office mail; delivers outgoing mail to post office at end of day.
Scanning paper records received to appropriate patient’s chart in EHR.
Contributes to team effort by accomplishing related results as needed.
Performs other duties as assigned to support the mission, values, and strategies of CPIhealth.

This job description should not be interpreted as an exhaustive list of responsibilities or as an employment agreement between the employer and the employee. The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification and are subject to change as the employer's needs and the job change.

Requirements