Patient Care Concierge (Float) - Full-Time, Across Clinics

Boonehospital; Boone (IA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Flexible Spending Accounts (FSA)

Health Savings Accounts (HSA)

Life insurance

Disability coverage

Wellness program

Job summary

Boone County Hospital is seeking a full-time receptionist to maintain the front desk, greet patients, schedule appointments, and coordinate with clinicians across BCH clinics in Boone, Ogden, and Madrid.

The role requires strong computer skills and exceptional customer service, with duties including data entry and call management. The position supports hospital operations and offers a comprehensive benefits package, with regular daytime shifts.

Qualifications

• Must be computer literate and have outstanding customer service skills.
• High school diploma or GED; or one to three months related experience and/or training; or equivalent combination of education and experience.
• Annual mandatory education and training; Dependent Adult Abuse training; Mandatory reporter training for child abuse.

Responsibilities

• Greet patients and visitors and manage the reception area consistent with BCH customer service standards.
• Schedule patient appointments per physician guidelines and verify patient information.
• Enter and update patient demographic and insurance details accurately.
• Answer and screen calls using a multi-line telephone system and relay messages promptly.
• Float to various clinics as directed by Clinic Directors to cover absences.

Skills

Computer literacy

Customer service

Education

High school diploma or GED

Job description

Boone County Hospital is seeking a full-time receptionist to maintain the front desk, greet patients, schedule appointments, and coordinate with clinicians across BCH clinics in Boone, Ogden, and Madrid.

The role requires strong computer skills and exceptional customer service, with duties including data entry and call management. The position supports hospital operations and offers a comprehensive benefits package, with regular daytime shifts.