Receptionist-Float

Boone County Family Medicine South -; Boone (IA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Flexible Spending Accounts (FSA)

Health Savings Accounts (HSA)

Life insurance

Disability coverage

Wellness program

Job summary

Boone County Hospital is seeking a full-time receptionist to maintain the front desk, greet patients, schedule appointments, and coordinate with clinicians across BCH clinics in Boone, Ogden, and Madrid.

The role requires strong computer skills and exceptional customer service, with duties including data entry and call management. The position supports hospital operations and offers a comprehensive benefits package, with regular daytime shifts.

Qualifications

• Must be computer literate and have outstanding customer service skills.
• High school diploma or GED; or one to three months related experience and/or training; or equivalent combination of education and experience.
• Annual mandatory education and training; Dependent Adult Abuse training; Mandatory reporter training for child abuse.

Responsibilities

• Greet patients and visitors and manage the reception area consistent with BCH customer service standards.
• Schedule patient appointments per physician guidelines and verify patient information.
• Enter and update patient demographic and insurance details accurately.
• Answer and screen calls using a multi-line telephone system and relay messages promptly.
• Float to various clinics as directed by Clinic Directors to cover absences.

Skills

Computer literacy

Customer service

Education

High school diploma or GED

Job description

Join our clinic team now providing excellent patient care with a skilled team of providers! We offer a team approach to healthcare and a competitive benefits package.This position would float to all BCH Clinics including Ogden and Madrid.

Status: Full-Time, 40 Hours/Week

Shift: Days

Shift Time Schedule: Varies

Days: Monday-Friday

We offer competitive pay and a great benefits package that includes:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts (FSA)
• Health Savings Accounts (HSA)
• Life insurance
• Aflac
• Short-term and long-term disability coverage
• Wellness program and reimbursement
• Free access to Boone County Hospital’s onsite fitness room
• Generous PTO Accrual Plan
• Iowa Public Employees Retirement System (IPERS)
• Employee Assistance Program (EAP)

Salary Scale: $20.00 - $26.26

POSITION SUMMARY:

Responsible for maintaining reception desk activities, including greeting, scheduling, and instructing patients and visitors in accordance with BCH customer service standards.

ESSENTIAL FUNCTIONS:

• Maintain regular and punctual attendance to support operational efficiency.
• Adhere to State and Federal laws, upholding high ethical standards.
• Participate in continuous quality improvement efforts.
• Participates in staff meetings and hospital wide service programs as required.
• Foster and maintain positive working relationships with physicians, staff, and patients to encourage a collaborative workplace environment.
• Schedule patient appointments per physician guidelines, addressing practice needs.
• Accurately enter and update patient information, including demographic and insurance details, following verification during each office visit.
• Utilize a multi-line telephone system to answer and screen calls, ensuring accurate message taking and prompt communication of information to the appropriate individuals.
• Notify staff of patient arrivals for seamless care.
• Keep the reception area and lobby clean and hazard-free.
• Direct patients to various clinic or hospital areas as needed.
• Perform related duties, including floating to various clinics to cover absences as directed by Clinic Directors.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Qualified individual must be able to perform each essential duty satisfactorily.
• Must be computer literate and have outstanding customer service skills.
• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Annual mandatory education and training
• Dependent Adult Abuse training Mandatory reporter training for child abuse

PHYSICAL ACTIVITY REQUIREMENTS:

Typical Physical Demands: Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision and ability to adjust focus.

EQUIPMENT/TOOLS:

Must have the ability to operate office equipment such as computers, printers, copy machine, calculator, facsimile, and scanners.

WORKING CONDITIONS:

Typical working conditions include sitting at a desk for extended periods of time while working on a computer or talking on the phone. Work is performed in a reception area and involves contact with patients. Interaction with others is constant and interruptive. Requires working under stressful conditions.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Vision must be correctable to view computer screens and read printed information. Hearing must be in the normal range for telephone contacts and other conversations.

The above is intended to describe the general content of and requirements for this job. It is not intended to be a complete statement of duties, responsibilities or requirements.