Patient Care Concierge & Clinic Front Desk

MNGI; Lakeville (MN); On-site; USD 45,000 - 52,000; Full time

Benefits offered by this job

401K with Company Match

Profit Sharing

Generous PTO

Holiday Pay

Floating Holiday

Short & Long-Term Disability

Paid Leave and Disability

Discretionary Bonus

Job summary

MNGI Digestive Health is seeking a Patient Service/Medical Assistant to greet visitors, verify demographics and insurance, and manage front desk operations across the clinic and endoscopy center. You will assist with patient flow, collect co-pays, and ensure accurate EHR documentation.

The role requires strong communication, attention to detail, and the ability to work within HIPAA guidelines while supporting both clinic and patient needs in a fast-paced environment.

Qualifications

• Associates Degree with 1 year direct care experience.
• Diploma or equivalent from an accredited Medical Assistant program.
• Licensed Practical Nurse (LPN).
• Certified Nursing Assistant (CNA) with 1 year direct care experience.
• Bachelor’s Degree is preferred.
• 1-2 years experience with an electronic medical record is preferred. Phlebotomy experience is preferred.
• CPR certification is required.
• Ability to gain certification within 6 months of start date.

Responsibilities

• Greet visitors and patients.
• Verify and update patient demographics and insurance information.
• Check in appointments for the clinic and endoscopy center.
• Collect co-pays and outstanding balances.
• Assist patients in completing necessary forms while adhering to HIPAA and practice regulations.
• Maintain confidentiality of patient information.
• Accurately enter patient information into electronic health records and practice management systems.
• Coordinate daily clinic schedules.
• Address patient and visitor inquiries.
• Manage the cash box.
• Ensure the lobby area is clean and welcoming.
• Greet and escort patients.
• Interview patients to gather medical histories and take vital signs.
• Uphold patient privacy.
• Stock and clean exam rooms following clinic policies.
• Follow provider directives for care plans, discharge instructions, and the administration of injections or phlebotomy.
• Guide patients in the collection of stool or urine specimens.
• Process specimens following established protocols.
• Maintain inventory of medications and clinic supplies.
• Document in patient charts or the electronic medical record (EHR).
• Obtain necessary additional records and complete EHR reports as directed.
• May be assigned other tasks as required.

Skills

Compassionate Patient Care

Problem-Solving

Critical Thinking

Multi-task

Prioritize and be detail oriented

Work effectively as part of a team

Active listening skills

Communicate effectively verbally and/w

Education

Associates Degree with 1 year direct care experience

Diploma or equivalent from an accredited Medical Assistant program

Licensed Practical Nurse (LPN)

Certified Nursing Assistant (CNA) with 1 year direct care experience

Bachelor’s Degree is preferred

EMR experience 1-2 years; Phlebotomy experience preferred

Job description

MNGI Digestive Health is seeking a Patient Service/Medical Assistant to greet visitors, verify demographics and insurance, and manage front desk operations across the clinic and endoscopy center. You will assist with patient flow, collect co-pays, and ensure accurate EHR documentation.

The role requires strong communication, attention to detail, and the ability to work within HIPAA guidelines while supporting both clinic and patient needs in a fast-paced environment.