Compassionate Medical Assistant: Front Desk & Clinic Support

MNGI Digestive Health; Lakeville (MN); On-site; USD 30,000 - 35,000; Full time

Benefits offered by this job

401(K) with Company Match

Profit Sharing

Generous PTO

Holiday Pay

Floating Holiday

Short & Long-Term Disability

Paid Leave and Disability

Discretionary Bonus

Job summary

MNGI Digestive Health is seeking a capable front desk and clinic support professional to greet visitors, verify demographics, collect payments, and coordinate daily schedules. You will work in a clinic and endoscopy center, ensuring privacy and accurate data entry in the EHR.

The role requires experience with patient care procedures, strong communication, and the ability to multitask in a busy environment. Some travel to other locations may be required.

Qualifications

• Associates Degree with 1 year direct care experience.
• Diploma or equivalent from an accredited Medical Assistant program.
• Licensed Practical Nurse (LPN).
• Certified Nursing Assistant (CNA) with 1 year direct care experience.
• Bachelor’s Degree is preferred.
• 1-2 years experience with an electronic medical record is preferred. Phlebotomy experience is preferred.

Responsibilities

• Greet visitors and patients.
• Verify and update patient demographics and insurance information.
• Check in appointments for the clinic and endoscopy center.
• Collect co-pays and outstanding balances.
• Assist patients in completing necessary forms while adhering to HIPAA and practice regulations.
• Maintain confidentiality of patient information.
• Accurately enter patient information into electronic health records and practice management systems.
• Coordinate daily clinic schedules.
• Address patient and visitor inquiries.
• Manage the cash box.
• Ensure the lobby area is clean and welcoming.
• Greet and escort patients.
• Interview patients to gather medical histories and take vital signs.
• Uphold patient privacy.
• Stock and clean exam rooms following clinic policies.
• Follow provider directives for care plans, discharge instructions, and the administration of injections or phlebotomy.
• Guide patients in the collection of stool or urine specimens.
• Process specimens following established protocols.
• Maintain inventory of medications and clinic supplies.
• Document in patient charts or the electronic medical record (EHR).
• Obtain necessary additional records and complete EHR reports as directed.
• May be assigned other tasks as required.

Skills

Compassionate patient care

Problem-solving

Critical thinking

Multi-task

Detail oriented

Team player

Active listening

Effective communication

Education

Associates Degree with 1 year direct care experience

Diploma or equivalent from an accredited Medical Assistant program

Licensed Practical Nurse (LPN)

Certified Nursing Assistant (CNA) with 1 year direct care experience

Bachelor’s Degree is preferred

1-2 years EMR experience preferred

Tools

Electronic Medical Record (EMR)

Job description

MNGI Digestive Health is seeking a capable front desk and clinic support professional to greet visitors, verify demographics, collect payments, and coordinate daily schedules. You will work in a clinic and endoscopy center, ensuring privacy and accurate data entry in the EHR.

The role requires experience with patient care procedures, strong communication, and the ability to multitask in a busy environment. Some travel to other locations may be required.