Patient Care Concierge Aftercare

VillageMD; United States; Hybrid; USD 22,124 - 29,618; Full time

Benefits offered by this job

Medical Benefits

Dental Coverage

401k Savings Plan

Job summary

VillageMD is seeking Patient Care Coordinators to support patients after urgent care visits. In this role, you will handle a high volume of calls, review lab results, and ensure follow-up care. We're looking for individuals with a strong passion for customer service who can maintain professionalism and empathy in all interactions.

Join us to be part of a team that values connected care and is dedicated to improving patient experiences. The position involves flexible scheduling and the opportunity to contribute significantly to patient outcomes.

Qualifications

• Demonstrates a courteous, empathetic, and professional demeanor.
• Able to handle a high volume of calls and casework daily.
• Receptive to feedback and embraces continuous improvement.

Responsibilities

• Handle inbound and outbound phone calls.
• Review lab results and communicate recommendations.
• Ensure all patient interactions are documented accurately.

Skills

Customer service

Communication skills

Multitasking

Organizational skills

Problem-solving

Education

High school diploma or GED

Tools

CRM (Salesforce)

EMR (Athena)

Job description

VillageMD is seeking Patient Care Coordinators to support patients after urgent care visits. In this role, you will handle a high volume of calls, review lab results, and ensure follow-up care. We're looking for individuals with a strong passion for customer service who can maintain professionalism and empathy in all interactions.

Join us to be part of a team that values connected care and is dedicated to improving patient experiences. The position involves flexible scheduling and the opportunity to contribute significantly to patient outcomes.