Patient Care Concierge

Bon Secours Mercy Health; Mechanicsville (VA); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Competitive pay

403(b) with employer contributions

Medical, dental, vision coverage

Paid time off

Tuition assistance

Job summary

Bon Secours Mercy Health in Mechanicsville, VA seeks a patient service advocate to handle registration, information requests, and care inquiries. You will use CRM tools to resolve issues, maintain timely information flow, and collaborate with the team to support patient care operations.

The role emphasizes strong communication, multitasking, and the ability to work with minimal supervision while upholding high attendance standards within a healthcare setting.

Qualifications

• Strong communication skills and problem-solving abilities are required.
• Experience with healthcare-related customer service is preferred.
• Familiarity with CRM software and medical terminology is a plus.

Responsibilities

• Assist with registration and general inquiries for patients.
• Serve as first point of contact for inbound/outbound patient care inquiries via omni-channel center.
• Utilize CRM to provide front-line support and resolve most issues with critical thinking.
• Coordinate resources to meet objectives and maintain productivity.
• Communicate issues or potential patient care concerns to supervisor for process improvements.

Skills

Active listening

Critical thinking

Multitasking

Written communication

Verbal communication

Problem-solving

Education

High School Diploma or GED

College experience preferred

Tools

EPIC

Salesforce

Job description

Bon Secours Mercy Health in Mechanicsville, VA seeks a patient service advocate to handle registration, information requests, and care inquiries. You will use CRM tools to resolve issues, maintain timely information flow, and collaborate with the team to support patient care operations.

The role emphasizes strong communication, multitasking, and the ability to work with minimal supervision while upholding high attendance standards within a healthcare setting.