Patient Access & Scheduling Specialist

Bon Secours Mercy Health; Chester (VA); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

403(b) plan

Medical/dental/vision

Paid time off

Tuition assistance

Job summary

Bon Secours Mercy Health seeks a Patient Services Representative for our Physician Practice locations in Virginia. You will register patients, verify demographics, obtain insurance information, schedule appointments, and assist patients with online tools like MyChart.

Strong communication and patient-focused service are essential. You will also handle payments, insurance verification, and basic pre-authorizations, while coordinating with caregivers and staff to maintain smooth patient flow.

Qualifications

• High School Diploma or GED is required.
• Prior experience in patient registration/healthcare is preferred.
• Excellent customer service and strong communication skills are essential.

Responsibilities

• Serve as the primary point of contact between patients and physician practices.
• Greet patients and provide respectful, helpful service.
• Schedule appointments and enter information accurately into the computer system.
• Explain financial options to patients and collect payments as needed.
• Verify insurance and assist with referrals and pre-authorizations as applicable.

Skills

Customer service

Communication

Education

High School Diploma or GED

Job description

Bon Secours Mercy Health seeks a Patient Services Representative for our Physician Practice locations in Virginia. You will register patients, verify demographics, obtain insurance information, schedule appointments, and assist patients with online tools like MyChart.

Strong communication and patient-focused service are essential. You will also handle payments, insurance verification, and basic pre-authorizations, while coordinating with caregivers and staff to maintain smooth patient flow.