Patient Experience Advocate

Bon Secours Mercy Health; Midlothian (VA); On-site; USD 30,000 - 46,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, vision, prescription

Paid time off

Tuition assistance

Job summary

Bon Secours Mercy Health in Virginia seeks a Patient Advocate to help integrate hospital policy, quality improvement, and patient care issues across the organization to improve patient satisfaction. The role responds to patient concerns and CMS-regulated grievances.

The position emphasizes effective communication with patients, families, and care teams, de-escalation, and documentation. A healthcare background and strong interpersonal skills are required.

Qualifications

• Professional level of healthcare knowledge; Bachelor’s in nursing preferred or BA in related healthcare field and relevant experience.
• Experience assessing and assisting in resolving customer relations with diverse populations.
• Ability to write case notes, progress reports, and action plans and document conversations accurately.
• Ability to innovate and improvise to achieve effective solutions.

Responsibilities

• Integrate hospital policy, quality improvement, and patient care issues across the organization to improve patient satisfaction.
• Respond to patient concerns and grievances per CMS regulations.
• Collaborate with care teams to de-escalate and resolve conflicts while maintaining patient dignity.

Skills

Interpersonal skills

Written communication

Crisis management

Conflict resolution

Active listening

Cultural sensitivity

Documentation

Education

Bachelor's degree in Nursing

Bachelor's degree in Healthcare related field

Tools

Basic computer literacy

Job description

Bon Secours Mercy Health in Virginia seeks a Patient Advocate to help integrate hospital policy, quality improvement, and patient care issues across the organization to improve patient satisfaction. The role responds to patient concerns and CMS-regulated grievances.

The position emphasizes effective communication with patients, families, and care teams, de-escalation, and documentation. A healthcare background and strong interpersonal skills are required.