Patient Care & Compliance Support Specialist

Lincare Holdings Inc.; Venice (FL); Hybrid; USD 32,000 - 48,000; Full time

Benefits offered by this job

Health benefits

Training & advancement

Paid time off

Job summary

Lincare Holdings Inc. is seeking a customer service professional in Florida to support patient and provider communications. The role involves handling inbound/outbound calls, educating customers about products and services, and ensuring orders and demographics are accurately recorded.

Responsibilities include documenting interactions, verifying information, and supporting physician-directed care while upholding company policies and privacy guidelines.

Qualifications

• Read and analyze documents such as patient orders.
• Effectively communicate with coworkers and patients alike.
• Help with the training of employees.
• Calculate figures and amounts in reference to frequency and doses dispensed.
• Apply common sense understanding to carry out oral and written instructions.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and provides customer education regarding products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information in records.

Skills

Doc analysis

Customer communication

Training support

Numerical calculation

Instruction compliance

Education

High School Diploma or GED

1–3 months related experience

Tools

Computer entry

Job description

Lincare Holdings Inc. is seeking a customer service professional in Florida to support patient and provider communications. The role involves handling inbound/outbound calls, educating customers about products and services, and ensuring orders and demographics are accurately recorded.

Responsibilities include documenting interactions, verifying information, and supporting physician-directed care while upholding company policies and privacy guidelines.