Patient Care & Clinic Operations Coordinator

BEHAVIORAL HEALTH PRACTICE SERVICES; Summerville (SC); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

medical

dental

vision

AD&D

short and long-term disability

life insurance

401k retirement savings with employer"

paid parental leave

paid time off

holiday pay

Employee Assistance Program

Job summary

LifeStance Health in Summerville, SC is seeking a Medical Services Coordinator to coordinate medical care and support patients and clinicians. You will ensure quality customer service for in-person and remote patients and assist with telehealth access and forms processing.

Ideal candidates have high school or equivalent, 1+ year healthcare operations or customer service experience, and comfort with EMR and HIPAA. This role offers a collaborative team environment and competitive benefits.

Qualifications

• High School or equivalent required.
• Associates or Bachelor's degree preferred.
• 1+ year experience in healthcare operations, customer service, or similar role.
• Experience with HIPAA and patient privacy.

Responsibilities

• Create a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection.
• Provide strong customer service, responding quickly to patient needs and managing potentially difficult or emotional situations.
• Communicate with peers, clinicians, and patients to support patient care and clinician satisfaction.
• Assist patients with telehealth access, Patient Portal issues, and other troubleshooting as needed.

Skills

Multitasking

Prioritization

Communication

HIPAA compliance

Microsoft Office

Education

High School or equivalent

Associate's or Bachelor's preferred

Tools

EMR systems

Microsoft Office

Job description

LifeStance Health in Summerville, SC is seeking a Medical Services Coordinator to coordinate medical care and support patients and clinicians. You will ensure quality customer service for in-person and remote patients and assist with telehealth access and forms processing.

Ideal candidates have high school or equivalent, 1+ year healthcare operations or customer service experience, and comfort with EMR and HIPAA. This role offers a collaborative team environment and competitive benefits.