Patient Care & Clinic Operations Assistant

Parkland Health and Hospital System (PHHS); Dallas (TX); On-site; USD 38,000 - 54,000; Full time

Job summary

Parkland Health and Hospital System is seeking a Medical Practice Assistant at Moody Outpatient Center in Dallas. The role focuses on patient-centered care and operational support to ensure optimal patient experience.

Responsibilities include coordinating across clinical areas, assisting with data collection and screenings, and supporting registration and appointment processes. Strong communication and attention to detail are essential.

Qualifications

• Must have three years of customer service experience, preferably in a medical/healthcare setting.
• Patient registration experience preferred.
• Familiarity with medical terminology is required.
• Completion of Parkland Workforce Development Training Program may substitute for education/experience.

Responsibilities

• Ensures patient and family comfort, safety, privacy, and confidentiality at all times.
• Greets patients and families, making them feel welcome and wanted.
• Assists patients and families with directions, inquiries, and information; ensures needs are addressed.
• Adapts work methods to population-specific care needs and facilitates patient flow.
• Reviews and updates patient accounts to ensure registration and coverage are up to date.

Skills

Customer service

Communication skills

Collaboration

Problem solving

Attention to detail

Medical terminology

Clerical skills

Bilingual skills

Tools

EMR systems

Job description

Parkland Health and Hospital System is seeking a Medical Practice Assistant at Moody Outpatient Center in Dallas. The role focuses on patient-centered care and operational support to ensure optimal patient experience.

Responsibilities include coordinating across clinical areas, assisting with data collection and screenings, and supporting registration and appointment processes. Strong communication and attention to detail are essential.