Patient Services Coordinator - Medical Practice

Parkland Health; Dallas (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Parkland Health is seeking a Medical Practice Assistant at Moody Outpatient Center. The role provides patient-centered care and operational support to the medical team, coordinating activities across clinical areas to ensure smooth patient flow.

Responsibilities include assisting with patient data collection, screenings, registration, and related office functions, with a focus on delivering exceptional patient experiences.

Qualifications

• Three years of customer service experience, preferably in medical/healthcare setting.
• Familiarity with medical terminology is preferred.
• Strong communication skills, both verbal and written; bilingual skills preferred.

Responsibilities

• Ensures patient and family comfort, safety, privacy, and confidentiality at all times.
• Greets patients and families, making them feel welcome and wanted.
• Assists patients and families with directions, inquiries, and information as requested. Ensures needs are addressed satisfactorily.
• Keeps patients and families informed about wait times and any other factors that may affect the visit.
• Stays cognizant of clinical/area needs to facilitate patient care and flow.
• Assess patient experience at the end of each visit to determine if patient needs were met.

Skills

Customer service

Medical terminology

Communication

Electronic health records

Bilingual

Team collaboration

Job description

Parkland Health is seeking a Medical Practice Assistant at Moody Outpatient Center. The role provides patient-centered care and operational support to the medical team, coordinating activities across clinical areas to ensure smooth patient flow.

Responsibilities include assisting with patient data collection, screenings, registration, and related office functions, with a focus on delivering exceptional patient experiences.