Patient Care Call Center Specialist

Pacificfertility; Tomball (TX); Vor Ort; USD 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

Health coverage

Free employee health care

Fertility benefits

Paid parental leave

PTO & holidays

401(k) plan

HSA contributions

Referral program

Education reimbursement

EAP support

Zusammenfassung

Pacificfertility is seeking a Call Center Representative to deliver compassionate patient communications via inbound and outbound calls and emails, ensuring a superior patient experience. You will log interactions in the EMR and coordinate with clinical teams.

Hours are 7:45am - 5:00pm, Monday - Friday. The role requires a high school diploma and at least two years in medical admin or call center work, with bilingual Spanish a plus.

Qualifikationen

• High School Diploma is required.
• Two years medical administrative or call center experience required.
• EMR experience preferred.
• Bilingual Spanish a plus!

Aufgaben

• Provide excellent service via inbound/outbound calls, emails, and chat.
• Document all patient interactions in the EMR system daily.
• Monitor and respond to voicemails and emails within a 2-hour window.
• Assess caller needs to provide appropriate referrals or information with empathy.
• Manage high call volume efficiently, ensuring timely responses.
• Adhere to department scheduling and availability guidelines.
• Collect and update patient demographics and insurance details.
• Communicate regularly with facility staff, including physicians and clinical teams.
• Support multiple facilities and providers through cross-training.

Kenntnisse

Excellent communication

Empathy

Bilingual Spanish

Team collaboration

Ausbildung

High School Diploma

Tools

EMR software

Jobbeschreibung

Pacificfertility is seeking a Call Center Representative to deliver compassionate patient communications via inbound and outbound calls and emails, ensuring a superior patient experience. You will log interactions in the EMR and coordinate with clinical teams.

Hours are 7:45am - 5:00pm, Monday - Friday. The role requires a high school diploma and at least two years in medical admin or call center work, with bilingual Spanish a plus.