Patient Care Call Center Specialist & Scheduler

Spokane Urology PS; Spokane Valley (WA); On-site; USD 25,000 - 33,000; Full time

Job summary

Spokane Urology PS is seeking a Call Center Patient Representative to handle patient calls, schedule appointments, and update demographic and insurance information. You will work in a fast-paced medical office, using EMR systems to document interactions and support patients with care access.

Ideal candidates have a High School Diploma and experience in a busy medical setting, with excellent communication skills and a strong commitment to patient confidentiality.

Qualifications

• High School Diploma or equivalent required.
• Previous experience in a busy medical office preferred.
• Adept at multitasking.
• Excellent verbal and written communication skills.
• Knowledge in healthcare systems operations such as EMR.
• Skill in using computer programs and applications including Microsoft Office.
• Complies with HIPAA regulations for patient confidentiality.

Responsibilities

• Answer phones promptly and professionally.
• Schedule patient appointments.
• Enter and update patient demographics.
• Verify insurance information.
• Register new patients.
• Take messages for patients using electronic medical records.
• Address patient requests and inquiries.
• Resolve patient concerns.
• Return calls as necessary.
• Maintain confidentiality per HIPAA regulations.

Skills

Multitasking

Customer service

Detail-oriented

Verbal communication

Written communication

EMR knowledge

MS Office

HIPAA compliance

Education

High School Diploma

Job description

Spokane Urology PS is seeking a Call Center Patient Representative to handle patient calls, schedule appointments, and update demographic and insurance information. You will work in a fast-paced medical office, using EMR systems to document interactions and support patients with care access.

Ideal candidates have a High School Diploma and experience in a busy medical setting, with excellent communication skills and a strong commitment to patient confidentiality.