Fertility Care Patient Services Specialist

Ovation Fertility; Cincinnati (OH); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Tuition assistance and professional开发

Job summary

US Fertility, in Cincinnati, Ohio, is seeking a Patient Services Representative to welcome patients, handle calls, schedule appointments, and maintain accurate patient records. The role offers a Monday–Friday schedule with occasional weekends and holidays, within a nationally recognized fertility network.

The ideal candidate has at least 1 year of hospital or medical office experience, strong communication and multitasking abilities, and proficiency with Microsoft Office.

Qualifications

• Minimum of 1 year experience in a hospital or medical office setting.
• Phone call experience in an office or medical office setting.
• Extensive knowledge of insurance/benefits, medical terminology and medical billing.
• Knowledge of office procedures and office machines (i.e. computer, fax, copier).
• Computer proficiency with Microsoft Office suite.

Responsibilities

• Welcome patients and visitors to the office.
• Answer and assist all incoming telephone calls.
• Schedule appointments using a computerized scheduling system and conduct follow-up calls when necessary.
• Provide timely and accurate information and quality customer service to incoming patient inquiries.
• Maintain patient accounts by obtaining, recording, and updating personal, financial, and insurance information.
• Perform other duties as assigned.

Skills

Interpersonal skills

Communication

Attention to detail

Multitasking

Organizational skills

Customer service

Tools

Microsoft Office suite

Job description

US Fertility, in Cincinnati, Ohio, is seeking a Patient Services Representative to welcome patients, handle calls, schedule appointments, and maintain accurate patient records. The role offers a Monday–Friday schedule with occasional weekends and holidays, within a nationally recognized fertility network.

The ideal candidate has at least 1 year of hospital or medical office experience, strong communication and multitasking abilities, and proficiency with Microsoft Office.