Patient Care Call Center Specialist

Aspire Houston; Tomball (TX); On-site; USD 36,000 - 42,000; Full time

Job summary

Aspire Houston is seeking a Call Center Representative to handle inbound and outbound calls and emails, delivering the best patient experience. You will document interactions in the EMR and coordinate with clinical teams while maintaining timely communications.

Hours are from 7:45am to 5:00pm, Monday through Friday. Requires a high school diploma and 2+ years in medical admin or call center work; Spanish bilingual is a plus. This is an on-site role in Tomball, TX.

Qualifications

• High School Diploma required.
• Two years medical administrative or call center experience required.
• EMR experience preferred.
• Bilingual Spanish a plus.

Responsibilities

• Provide excellent service via inbound/outbound calls, emails, and chat.
• Document all patient interactions in the EMR system daily.
• Monitor and respond to voicemails and emails within a 2-hour window.
• Assess caller needs to provide appropriate referrals or information with empathy.
• Manage high call volume efficiently, ensuring timely responses.
• Adhere to department scheduling and availability guidelines.
• Collect and update patient demographics and insurance details.
• Communicate regularly with facility staff, including physicians and clinical teams.
• Support multiple facilities and providers through cross-training.

Skills

Customer service

Communication

EMR experience

Bilingual Spanish

Education

High School Diploma

Tools

EMR systems

Job description

Aspire Houston is seeking a Call Center Representative to handle inbound and outbound calls and emails, delivering the best patient experience. You will document interactions in the EMR and coordinate with clinical teams while maintaining timely communications.

Hours are from 7:45am to 5:00pm, Monday through Friday. Requires a high school diploma and 2+ years in medical admin or call center work; Spanish bilingual is a plus. This is an on-site role in Tomball, TX.