Bilingual Patient Service & Call Center Specialist

Family Health Centers of San Diego; San Diego (CA); On-site; USD 34,000 - 40,000; Full time

Benefits offered by this job

Wellness benefits

Job summary

Family Health Centers of San Diego seeks a Patient Service Representative for the Call Center to handle high-volume inbound calls, assist patients with scheduling, and enter data into the EMR system. The role requires bilingual English/Spanish skills and a patient-centric, professional approach.

Primary duties include scheduling, rescheduling, or canceling appointments, handling inquiries, and directing patients to the correct clinic area.

Qualifications

• 1 year of call center experience preferred.
• 2+ years customer service experience required OR Medical Assistant Certification/Medical Terminology course.
• High School diploma or GED equivalent preferred.
• Medical Assistant Certification or Medical Terminology course preferred.

Responsibilities

• Answers telephone and assists patients with information or directs to the appropriate area.
• Schedules, reschedules, or cancels appointments and documents the reason for the visit.

Skills

Call center experience

Bilingual English/Spanish

Data entry

Customer service

Education

High School diploma or GED

Medical Terminology course

Medical Assistant Certification

Tools

EMR (Electronic Medical Records)

Job description

Family Health Centers of San Diego seeks a Patient Service Representative for the Call Center to handle high-volume inbound calls, assist patients with scheduling, and enter data into the EMR system. The role requires bilingual English/Spanish skills and a patient-centric, professional approach.

Primary duties include scheduling, rescheduling, or canceling appointments, handling inquiries, and directing patients to the correct clinic area.