Call Center Representative

Family Health Center of Worcester, Inc.; Worcester (MA); Vor Ort; USD 36.000 - 48.000; Vollzeit

Zusammenfassung

Family Health Center of Worcester, Inc. is seeking a Call Center Representative for an on-site, full-time role. The position emphasizes high-quality customer service, accurate data entry, and adherence to HIPAA in every patient interaction.

You will manage demographics, scheduling, and issue resolution to maintain smooth workflows and patient satisfaction. The ideal candidate has 2+ years of customer service experience, a high school diploma or GED, and bilingual English/Spanish proficiency to

Qualifikationen

• Two years relevant work experience preferred including customer service and accurate data entry.
• High School / GED required; 2–4 years college preferred.
• Bilingual English/Spanish required, or as needed to support other health center languages.

Aufgaben

• Assist patients by following policies, procedures, and protocols in every patient interaction.
• Confirm and update patient demographics and schedule medical and behavioral appointments as needed.
• Provide the best call resolution and maintain high quality service, ensuring patient satisfaction.

Kenntnisse

Customer service

Data entry

Bilingual English/Spanish

Ausbildung

High School Diploma / GED

2–4 years college or equivalent

Jobbeschreibung

This is fulltime onsite position.

Position Summary:

The Call Center Representative assists the patients by following and utilizing high quality customer service, policies, procedures, and protocols in every patient interaction at every inbound call.

Essential Duties and Responsibilities:

Call Center Representative will confirm and update patient demographics, schedule medical and behavioral appointments as needed. The Call Center Representative will provide the best call resolution and accuracy ensuring efficient patient flow and positive outcome, consistent high quality service, problem-solving and deescalating issues or concerns. The Call Center Representative is a key resource for communication to Call Center Supervisor on any problems, findings, scheduling issues including same day access and scheduling mistakes, to sustain a steady workflow for staff and patients. Call Center Representative must comply with HIPAA bound space and able to provide high quality work with minor supervision customer service and patient satisfaction are key initiatives in this role.

Experience Required:

Two years relevant work experience preferred including demonstrated customer service and accurate data entry.

Educational Requirements:

High School / GED required. Two to four years college or a combination of education and relevant work experience preferred.

Professional Licensure/Special Skills and Certification Required:

Medical Office Administration certificate strongly preferred. Bilingual English/Spanish required, or as needed to support other health center languages.

Reporting Relationship:

Reports directly to the Director of Patient Services

EOE

Monday - Friday; 8:30am-5:00pm