Patient Care Call Center Specialist

Farhan Siddiqi, MD LLC; Odessa (FL); Vor Ort; USD 35.000 - 40.000; Vollzeit

Zusammenfassung

Farhan Siddiqi, MD LLC in Odessa, FL is seeking a Call Center Specialist to provide phone and online support for patients and referrals. This full-time position handles appointment scheduling, demographic data collection, and payer verification, while ensuring HIPAA compliance and respectful communication.

Experience in medical offices and EHRs is preferred, with bilingual Spanish being a plus. The role emphasizes accurate documentation, efficient scheduling, and teamwork under supervision to

Qualifikationen

• Solid verbal and written communication skills.
• Accurate data entry and ability to handle multiple tasks.
• Bilingual in Spanish is preferred but not required.

Aufgaben

• Answer incoming calls promptly and provide appointment information.
• Interview patients and referral sources to gather demographic and financial information for scheduling.
• Prioritize appointments and coordinate with departments to ensure appropriate care.
• Handle patient or family complaint calls and assist with service recovery.
• Verify payer information and update patient financial responsibility estimates.

Kenntnisse

Verbal communication

Written communication

Data entry

Multitasking

Spanish helpful

Ausbildung

High school diploma or equivalent

College/tech training preferred

Tools

eClinical Works

Jobbeschreibung

Farhan Siddiqi, MD LLC in Odessa, FL is seeking a Call Center Specialist to provide phone and online support for patients and referrals. This full-time position handles appointment scheduling, demographic data collection, and payer verification, while ensuring HIPAA compliance and respectful communication.

Experience in medical offices and EHRs is preferred, with bilingual Spanish being a plus. The role emphasizes accurate documentation, efficient scheduling, and teamwork under supervision to