Patient Care Call Center Specialist

Florida Cancer Specialists & Research Institute; Wesley Chapel (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Tuition reimbursement

401(K) match

Pet insurance

Legal insurance

Job summary

Florida Cancer Specialists & Research Institute is seeking a Patient Contact Center associate in Wesley Chapel to schedule appointments, manage inbound/outbound calls, and input patient and insurance data. The role emphasizes customer service and accuracy within EHR workflows.

Candidates should have healthcare or call center experience, strong communication, and ability to meet KPI targets while supporting multiple clinics in a fast-paced environment.

Qualifications

• High School Diploma or equivalent.
• Previous customer service experience.
• Call center experience preferred.

Responsibilities

• Schedule appointments and manage calls across multiple clinics.
• Build relationships with patients via phone or Teams.
• Input insurance information and collect payments.
• Use online scheduling system and EHR for patient data.
• Meet performance metrics and KPI targets.
• Route calls to appropriate departments and maintain schedules.

Skills

PowerPoint

Excel

Word

Interpersonal skills

Multitasking

Attention to detail

Verbal communication

Written communication

Education

High School Graduate or Equivalent

Tools

EHR

Microsoft Teams

Job description

Florida Cancer Specialists & Research Institute is seeking a Patient Contact Center associate in Wesley Chapel to schedule appointments, manage inbound/outbound calls, and input patient and insurance data. The role emphasizes customer service and accuracy within EHR workflows.

Candidates should have healthcare or call center experience, strong communication, and ability to meet KPI targets while supporting multiple clinics in a fast-paced environment.