Call Center Specialist

FASTMD Medical Group; Odessa (FL); On-site; USD 23,000 - 26,000; Full time

Job summary

FASTMD Medical Group in Odessa, FL is seeking a Call Center Specialist to provide phone and online support to patients and referral sources seeking care. You will handle appointment information, scheduling, and pre-registration with a courteous and accurate approach.

The role requires strong verbal and written communication, data entry skills, and the ability to multitask in a fast-paced environment. Experience in a medical office or call center and familiarity with EHR systems such as eClinical

Qualifications

• High school diploma or equivalent required; additional college or certification preferred.
• 1 year of call center or medical/dental office experience preferred.
• Experience with EHR software, especially eClinical Works, is a plus.

Responsibilities

• Answer incoming calls promptly and professionally, and provide callers with appointment information and instructions.
• Interview patients, families, and referral sources to collect demographic, financial, and medical data for scheduling.
• Prioritize appointments and schedule or pre-register patients accordingly.
• Handle patient/family complaint calls and coordinate with offices for service recovery.
• Verify third-party payer information and benefits activity.
• Update scheduling system with patient financial responsibility estimates.
• Maintain referral system details for marketing monitoring and accuracy.
• Ensure appointments with appropriate providers based on patient needs and preferences.
• Contribute to scheduling policy development and maintain accurate documentation.
• Support Call Center Supervisor as needed.

Skills

Verbal communication

Written communication

Data entry

Multitasking

Bilingual Spanish

Education

High school diploma or equivalent

College / vocational training preferred

Tools

Electronic health records

eClinical Works

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Call Center Specialist

Full Time Odessa, FL, US

Salary Range: $17.00 To $19.00 Hourly

Job Summary: The Call Center Representative is responsible for providing phone and online support to patients and referral sources seeking care through the Florida Advanced Spine & Orthopedic Medical group.

Representatives are expected to interact with patients, providers, referral sources and/or vendors in a courteous, respectful, and empathetic manner, ensuring that all interactions comply with applicable regulations including but not limited to HIPAA, PHI, etc.

Primary Job Responsibilities:

• Answer incoming calls promptly and professionally, and provide callers with informationregardingtheir appointments, including preparation instructions and appointment cancellations.
• Interviewpatients/families/referral sources to obtain demographic, financial, and medical information, and use this information to schedule or pre-register them for appointments.
• Prioritize appointments based on guidelines and training, and work with departments to ensure that patients receive theappropriate levelof care.
• Handle incoming patient/family complaintcalls andcollaborate with offices as needed to provide service recovery.
• Verify third-party payer information via the web or telephone, checking if benefits are active or inactive.
• Update theeMRscheduling systemwith patients'financial responsibilityestimates based on their insurance benefits andcontracts andprovide information to patients/families as needed during the verification process.
• Update the referral systemwithappropriate detailsfor Marketing monitoring and reporting tomaintainaccuracyregardingour patient population.
• Ensure that appointments are made with themostappropriate providerbased upon patient and referral method and/orsourcepreferences.
• Participate in the development and maintenance of scheduling policies and procedures.
• Maintain proper andaccuratedocumentation of all activities.

Other Job Responsibilities: As needed by Call Center Supervisor

Education/Certification/Licenses:

High school diploma or equivalent is required.

College, vocational/technical training, or certification is preferred.

Experience:

1 year's previous experience in a call center environment and/or 1 year experience in a medical/dental office setting preferred.

Knowledge of electronic health records software or equivalent preferred.

Experience with eClinical Works is a plus.

Knowledge, Skills, and Abilities:

The ideal candidate will have solid verbal and written communication skills, excellent data entry skills, and the ability to effectively handle multiple tasks in a fast-paced environment.

Bilingual in Spanish is preferred but not required.

Knowledge of medical terminology is preferred.